April LaPorta
Hernando,FL
Summary
Veterinary healthcare professional recognized for enhancing patient care and client satisfaction through effective clinic operations management and team training. Expertise in client communication and administrative support, driving efficiency in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Lead Veterinary Technician
Umatilla Animal Hospital
Umatilla, FL
03.2019 - 03.2026
- Oversaw daily clinic operations, ensuring efficient workflow and high standards of patient care and client satisfaction.
- Assisted veterinarians with exams, surgeries, dental procedures, radiology, and patient care.
- Collected patient histories, samples, and diagnostic information accurately and efficiently.
- Assisted with practice management during manager absences, coordinating staff, resolving client issues, supporting scheduling, and overseeing operations.
- Trained and onboarded new employees in clinical and administrative procedures.
- Managed client communications, supported scheduling, collected payments, and completed end-of-day reporting to streamline clinic processes.
- Utilized veterinary software including: Avimark, Impromed, Weave , EasyVet , Idexx and Antech.
Receptionist
Paws Animal Hospital
The Villages, FL
09.2016 - 02.2018
- Coordinated appointment scheduling and handled high-volume phone communications to ensure seamless client interactions.
- Provided exceptional customer service while assisting clients with questions, records, and payments.
- Maintained precise documentation and generated end-of-day financial reports to support operational accuracy.
- Facilitated clinic operations in a fast-paced environment to enhance service delivery.
Receptionist
Buffalo Ridge Animal Hospital at Pinellas Plaza
The Villages, FL
11.2013 - 08.2016
- Coordinated appointments and managed client records in Impromed software, ensuring accurate data for improved client service.
- Executed front desk administration, balanced cash transactions, and facilitated effective client communications.
- Streamlined office records and workflow, enhancing overall organizational efficiency.
- Assisted veterinarians and technicians with tasks during daily operations.
Veterinary Technician
Village Veterinarian
Lady Lake, FL
02.2012 - 11.2013
- Assisted in surgical procedures, monitored anesthesia, placed IV catheters, and provided patient care to ensure positive surgical outcomes.
- Performed dental cleanings and provided diagnostic support under veterinary supervision to enhance patient health.
- Conducted laboratory testing and maintained detailed medical records using Avimark software to support accurate diagnostics and treatment plans.
Veterinary Technician / Receptionist
Tavares Animal Hospital
Tavares, FL
12.2003 - 02.2012
- Assisted veterinarians with exams, radiology, treatment plans, and direct patient care.
- Monitored hospitalized and boarding animals, ensuring high standards of care and comfort.
- Provided front desk support including scheduling, phone communication, and client assistance.
- Coordinated daily operations in a busy four-doctor AAHA-accredited animal hospital.
Education
High School - General Studies
Umatilla High School
Umatilla, FL05-2002
Skills
- Client relations
- General anesthesia monitoring
- Appointment scheduling
- Medical recordkeeping
- Team leadership
- Clinic operations
- Payment processing
- Multi-channel communication
- Customer Service & Client Relations
- Administrative & Office Support
- Appointment Scheduling & Calendar Coordination
- Payment Processing & Cash Handling
- Veterinary software proficiency
- Anesthesia monitoring
- Microsoft Outlook & Office Programs
- Medication administration
- Surgical assistance
Timeline
Lead Veterinary Technician
Umatilla Animal Hospital
03.2019 - 03.2026
Receptionist
Paws Animal Hospital
09.2016 - 02.2018
Receptionist
Buffalo Ridge Animal Hospital at Pinellas Plaza
11.2013 - 08.2016
Veterinary Technician
Village Veterinarian
02.2012 - 11.2013
Veterinary Technician / Receptionist
Tavares Animal Hospital
12.2003 - 02.2012
High School - General Studies
Umatilla High School