April Lavender
Brooklyn,Ohio
Summary
Will be a great asset to the workplace because of great team working skills and dependability. Looking to learn new things and meet new people to expand and assist with career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Discount Drug Mart
Cleveland, OH
1 2021 - 11.2022
- Cash handling.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Investigated and resolved customer inquiries and complaints quickly
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Promptly responded to inquiries and requests from prospective customers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Team Lead
Chick-fil-a
Rocky River, OH
10.2020 - 01.2021
- Managing shifts as well as team members
- Assisting customers in any complaints, concerns, or questions that are needed to be answered by management only.
- Worked different stations to provide optimal coverage and meet production goals
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Team Member
Chick-fil-a
Rocky River, OH
05.2019 - 01.2021
- Taking and processing orders, expediting, cashiering, replenishing supplies, cleaning
- Solving customer problems as well as being very respectful and pleasant to customers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Evaluated customer needs and feedback to drive product and service improvements
Education
Some College (No Degree) - Business
Cleveland State University
2121 Euclid Ave, Cleveland, OH 44115 01.2020 - 05.2021
High School Diploma -
Fairview Park High School
4507 W 213th St, Fairview Park, OH 44126 01.2016 - 05.2020
Skills
Customer Focus
Performance Improvement
Teamwork and Collaboration
Problem-Solving
Team motivation
Decision-Making
Multitasking Abilities
Time Management
Organizational Skills
Relationship Building
References
Ryan Fisher, Chick-fil-a, careers@chickfilarockyriver.com
Timeline
Team Lead
Chick-fil-a
10.2020 - 01.2021
Some College (No Degree) - Business
Cleveland State University
01.2020 - 05.2021
Team Member
Chick-fil-a
05.2019 - 01.2021
High School Diploma -
Fairview Park High School
01.2016 - 05.2020
Customer Service Representative
Discount Drug Mart
1 2021 - 11.2022
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