APRIL L. AVERIETT
AKRON
Summary
Detail-oriented professional with extensive experience in administrative support roles. Proven ability to enhance office workflow, manage records, and assist teams with diverse tasks. Proficient in MS Office and accounting software, contributing to improved operational efficiency.
Overview
31
31
years of professional experience
Work History
PSS III
Cleveland Clinic Hospital
Akron
02.2019 - Current
- Answering and routing calls as appropriate.
- Take messages and per priority to physicians and office staff.
- Greet incoming patients scheduled for appointments and walk-in and verify on each visit that the patient demographic information and insurance information is current.
- Updating any changes and input information in Epic system.
- Notify nursing of any emergency walk-in patient to facilitate patient being triaged timely.
- Schedule appointments in Epic patient management system according to protocol.
- Scan patient ID’s into patient management system.
- Screen patients for income eligibility and apply for health insurance services as applicable.
- Maintain daily logs, mail, patient referrals and orders.
- Perform other job duties as assigned.
- Complete orders for a large medical practice of physicians.
- Responsible for recording death certificates and body releases.
- Assume responsibility of medical office responsibilities for period of time.
- Organize meetings and travel arrangements.
Administrative Assistant
Jones Residential Services
Canton
06.1998 - Current
- Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly.
- Assist in training staff members and new hires.
- Generate memos, emails and reports when appropriate.
- Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines.
- Respond to questions and requests for information.
- Answer incoming calls and assume other receptionist duties when needed.
PSR II
Akron Children’s Hospital
Akron
11.2003 - 02.2019
- Communicating /working with a diverse population of patient’s staff and internal providers.
- Scheduling and coordinating appointments for staff to avoid conflicts with patient treatment.
- Working as a team member with staff for complete efficient service.
- Ensuring that work comply with patient privacy.
- Scanning and photocopying all insurance cards for accurate billing.
- Utilize a variety of medical software for registration and accepting co-payments.
- Direct medical questions to the Triage staff.
- Complete daily reports.
- Complete release of information and obtain patient consent for treatment forms.
- Receiving patients and visitors professionally.
Caseworker II
Summit County
Akron
01.2014 - 11.2018
- Assist consumers to get benefits within the agency promptly for food, medical, and monetary needs.
- Exemplified excellent customer service to each consumer to assist in uplifting them in a time of need.
- Utilized Cris-E system accurately to assure the benefit process.
Recovery Supervisor
Tarry House Inc.
Akron
02.2000 - 11.2003
- Embraced and applied Tarry House person-centered Recovery Model in daily practices.
- Understood member treatment plans and implemented prescribed interventions effectively.
- Documented interventions accurately to ensure compliance with billing deadlines.
- Facilitated member independence by promoting self-directed recovery strategies.
- Maintained professional boundaries while fostering healthy relationships with members.
- Advocated for members as a resourceful role model in treatment settings.
- Collaborated with treatment team to communicate essential member information across shifts.
- Completed required trainings, ensuring up-to-date certifications in crisis intervention and first aid.
Administrative Coordinator
Summa Health Systems
Akron
01.1995 - 01.2003
- Communicated effectively with diverse populations of patients, staff, and providers.
- Coordinated appointments to prevent conflicts with patient treatment schedules.
- Collaborated with staff to deliver comprehensive and efficient services.
- Ensured compliance with patient privacy regulations in all tasks.
- Processed insurance cards through scanning and photocopying for accurate billing.
- Utilized various medical software for patient registration and co-payment processing.
- Directed medical inquiries to Triage staff for appropriate handling.
- Compiled daily reports to track operations and performance metrics.
Education
Stark State College
N. Canton, OH11.2025
Business College -
Wooster Business College
Akron, OH05.1992
High School -
Buchtel High School
Akron, OH06.1988
Skills
- Healthcare support
- Medical software proficiency
- Client service and teamwork
- Data organization and scheduling
- Administrative skills and payroll management
- Goal-driven prioritization
- Effective time management
- Documentation and reporting
- Staff discipline
Training
- First Aide/CPR
- Advocacy for Sexual Assault Victims
- Advocacy for Domestic Violence Victims
- Work Place Violence
- Delegated Nursing Training
- Microsoft Programs
- DD Training Complete 8 hour course
- Job & Family OEIS training
- SANE Advocacy Training
- Simulation Training
- Drug and Alcohol Mentor/Advocate
- Community Resource Coordinator
References
References upon request
Timeline
PSS III
Cleveland Clinic Hospital
02.2019 - Current
Caseworker II
Summit County
01.2014 - 11.2018
PSR II
Akron Children’s Hospital
11.2003 - 02.2019
Recovery Supervisor
Tarry House Inc.
02.2000 - 11.2003
Administrative Assistant
Jones Residential Services
06.1998 - Current
Administrative Coordinator
Summa Health Systems
01.1995 - 01.2003
Stark State College
Business College -
Wooster Business College
High School -
Buchtel High School