April Lawhorn Evans
Westfield,United States
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader in the non-profit and service industry.
Overview
17
17
years of professional experience
Work History
Director of Operations
Aspire Cleaning Solutions
09.2023 - Current
- Oversaw day-to-day production activities for 50+ employees in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Business Manager
Indiana Coalition To End Sexual Assault and Human Trafficking (ICESAHT)
10.2022 - Current
- Established performance goals and objectives, monitored progress, and ensured compliance with company standards.
- Developed and monitored budgets to ensure financial stability.
- Interpreted, communicated, and implemented company policies and procedures to employees.
- Collaborated with internal teams to develop effective project plans that align with organizational goals.
- Assisted in developing budgets and preparing cost projections for proposed initiatives.
- Tracked deadlines for submitting renewal applications or filing reports associated with awards.
- Analyzed fiscal data to ensure accuracy and completeness in grant applications.
- Created detailed financial reports for funders regarding program expenditures.
- Ensured timely completion of deliverables in accordance with contractual agreements.
- Monitored compliance with funder requirements throughout the duration of a grant period.
- Facilitated internal staff communications via email and arranging and conducting meetings.
- Reviewed financial statements regularly to assess progress towards financial goals set by executive leadership.
- Managed equipment maintenance agreements and warranty repairs.
- Organized internal meetings to discuss strategic plans for future growth initiatives.
- Managed the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met.
- Created monthly reports for principles to give snapshots of working capital and cash flow.
- Negotiated contracts with vendors to ensure cost savings while maintaining quality standards.
- Completed bi-weekly payroll for salaried and hourly employees.
- Collaborated with human resources and finance departments to resolve payroll discrepancies.
Dir, Dining Services
TouchPoint Support Services (Compass Group)
04.2022 - 10.2022
Office Manager
TouchPoint Support Services (Compass Group)
12.2020 - 03.2022
- Prepares activities reports for guidance of management. Includes financial reports (P&L and Payroll Recons, tax transfers, and reclasses), manhours reporting, turnover reports, etc.
- Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Will involve designing job descriptions, conducting performance reviews, hiring and disciplinary action for clerical staff.
- Analyzes and organizes office operations and procedures such as bookkeeping, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services. This will involve establishing office procedures and policies, new hire orientation and lawful benefits administration and payroll processing.
- Maximizes office productivity through proficient use of appropriate software applications. Excel, Word, Microsoft Office products, hospital tele-tracking and patient satisfaction software.
- Researches and develops resources that create timely and efficient workflow. Could involve redesigning workflow and procedures for clerical and management staff.
- Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. This includes employee files, training documentations and documentation required for hospital and regulatory authorities.
- Maintained confidentiality of sensitive employee information according to legal regulations.
- Developed and maintained accurate records of employee time, leave requests, benefit deductions, garnishments, bonuses and other pay components.
- Reviewed tax documents for accuracy before submitting them to government agencies for processing.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Direct, supervise and evaluate work activities of food and environmental service staff, and other personnel.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Plan, implement and administer programs and services in a health care or medical facility related to food and environmental services, including personnel administration and training.
- Direct or conduct recruitment, hiring and training of personnel.
- Establish work schedules and assignments for staff, according to workload and availability.
- Develop and implement organizational policies and procedures for the facility.
- Auditing of corporate policies, procedures, and regulations.
Bookkeeper - Bon Appetit Management Co (Compass)
TouchPoint Support Services (Compass Group)
11.2019 - 12.2020
- Assists Controller with reports and weekly closing procedures.
- Verify, allocate and post details of business transactions to subsidiary accounts in journal and computer files from documents, such as sales slips, invoices, receipts, unit reports, check stubs and computer printouts.
- Summarize details in ledgers and computer files transferring data to general ledger. Reconcile and balance accounts.
- Compile records to show statistics, such as cash receipts and expenditures, A/P, A/R, profit and loss, etc.
- Cash handling and distribution.
Administration Assistant/Project Manager
Draft Capital
03.2019 - 02.2020
- Assist leadership team in maximizing productivity through developments and acquisition.
- Manage active projects, daily/weekly schedules, travel arrangement, meetings.
- Maintain files.
- Maintain above average level of autonomy.
- Bookkeeping.
Human Resources Specialist
Premiere Credit of North America
01.2017 - 02.2019
- Perform general administrative functions that support compliance with company employment policies, legislative employment requirements and record keeping best practices.
- Provide assistance to employees with questions related to individual information and company policies.
- Attending/Scheduling recruitment events, scheduling and reviewing drug and background screens, obtaining all new hire documents required, maintaining all new hire files and trainings to meet regulations.
- Perform the E-verification for all new employees.
Director
UIHH
05.2014 - 12.2016
- Oversaw day-to-day operation of a child care ministry.
- Responsibilities included managing curriculum, maintaining physical facility, hiring staff and managing overall ministry.
- Ensured compliance with all local and federal laws governing child care, both in regard to the physical environment and the staff, and managed the financial affairs of the ministry.
Accounting Clerk
UIHH
05.2014 - 08.2016
- Performed general administrative functions that support compliance with company employment policies, legislative employment requirements and record keeping best practices.
- Provide assistance to employees with questions related to individual information and company policies.
- Attending/Scheduling recruitment events, scheduling and reviewing drug and background screens, obtaining all new hire documents required, maintaining all new hire files and trainings to meet regulations.
- Perform the E-verification for all new employees.
Administrative Assistant
UIHH
09.2008 - 05.2014
- Performed accounting and clerical functions to support President.
- Recorded business transactions, invoicing, checks, account statements, reports, and payroll.
- Performed general clerical duties to include but not limited to; photocopying, faxing, mail distribution and filing.
- Coordinated and maintained records for support staff, answer multi-line phone system, and client communications.
- Created and modified various documents using Microsoft Office and Microsoft Excel.
- Carried out the monthly reporting as well as year-end reports.
Education
Associate of Applied Science - Accounting
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Leadership training
- Strategic planning and execution
- Cost control
- Business management
Accomplishments
- Supervised team of 50+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved cohesiveness by introducing Connecteam for tracking tasks.
Timeline
Director of Operations
Aspire Cleaning Solutions
09.2023 - Current
Business Manager
Indiana Coalition To End Sexual Assault and Human Trafficking (ICESAHT)
10.2022 - Current
Dir, Dining Services
TouchPoint Support Services (Compass Group)
04.2022 - 10.2022
Office Manager
TouchPoint Support Services (Compass Group)
12.2020 - 03.2022
Bookkeeper - Bon Appetit Management Co (Compass)
TouchPoint Support Services (Compass Group)
11.2019 - 12.2020
Administration Assistant/Project Manager
Draft Capital
03.2019 - 02.2020
Human Resources Specialist
Premiere Credit of North America
01.2017 - 02.2019
Director
UIHH
05.2014 - 12.2016
Accounting Clerk
UIHH
05.2014 - 08.2016
Administrative Assistant
UIHH
09.2008 - 05.2014
Associate of Applied Science - Accounting
Ivy Tech Community College of Indiana
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