April Lee
Corpus Christi
Summary
Dynamic Assistant General Manager with a proven track record at Firehouse Subs, enhancing brand awareness and driving sales growth through effective team leadership and customer relationship management. Excelled in staff development and inventory control, significantly increasing customer satisfaction and operational efficiency. Skilled in operations management and training, fostering high-performance teams.
Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Driven and adaptable professional with proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering positive work environment to achieve high performance.
Offering strong organizational and problem-solving abilities, coupled with keen interest in learning and growing within management role. Contributes solid understanding of business operations and effective team collaboration skills. Ready to use and develop leadership and strategic planning abilities in whatever challenge or position comes my way.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Firehouse Subs
07.2014 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - Medical Code And Billing
Texas A&M University Corpus Christi
Corpus Christi05-2025
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Workflow coordination
- Google drive
- Team leadership strength
- Customer service
- Hiring and onboarding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
about to take certification for medical code and billing
I am a navy veteran in which i served for 7 years, I just complete Medical code and billing online, to which im about to take my ceritfications for within the upcoming weeks
Timeline
Assistant General Manager
Firehouse Subs
07.2014 - 12.2024
No Degree - Medical Code And Billing
Texas A&M University Corpus Christi