Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

April LeJeune

Osage Beach

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

18
18
years of professional experience

Work History

Sales Manager

Harbor Freight Tools USA
09.2023 - Current
  • Training and mentoring team members on customer service standards and sales techniques to improve performance.
  • Monitoring sales metrics to identify trends, adjusting tactics for increased opportunities.
  • Fostering strong relationships with customers, enhancing loyalty and repeat business through personalized service and emphasis on Leader on Duty program.
  • Adopted weekly team building to review performance goals, share best practices, and encourage motivation among staff.
  • Providing ongoing training and mentorship for entire team, fostering professional development and career growth and encouragement.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Held a very successful Logistics Manager role for 17 months of my Harbor Freight career.
  • Engaged in all store aspects of training, in the moment training and lead a successful logistics team with a hands on approach, mentoring and developing the entire team for elevated store standards.
  • Fostered a successful team environment, encouraging a great place to work; with store games, making coaching fun, always encouraging team to set new challenges and meet them while being safe and having a great environment.
  • Instrumental in helping Store Manager to hire and recruit a full team for a successful store opening.


Benefits Program Technician

State Of Missouri Social Services
12.2022 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Operations Manager

Bed Bath & Beyond
02.2021 - 03.2023
  • Developed a customer first atmosphere with existing store staff.
  • Coordinated daily operations to ensure efficient store performance and customer satisfaction.
  • Collaborated with department managers to drive merchandise presentation standards and store layout enhancements.
  • Monitored compliance with safety regulations and company policies, promoting a secure work environment.
  • Supervised front of store staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among store team and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Managed inventory control reports, reducing stock discrepancies and ensuring accurate product availability.
  • Maintained neat and organized backrooms to easily access merchandise and drive sales.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Processed damages daily, adjusted as-is pricing accordingly to SOP, followed state and federal hazardous waste guidelines.

Ship From Store Associate

Walmart
08.2020 - 02.2021
  • Assisted customers in locating products and provided information on promotions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized shipping department to enhance store standards.
  • Key associate in assisting Department Manager in setting up stores new packing stations.
  • Processed all online orders efficiently meeting and maintaining hourly processing goal.
  • Package all customers orders professionally and safely.

Assistant Store Manager

Naturalizer
05.2019 - 05.2020
  • Maintained positive customer relationships by responding quickly to customer service needs.
  • Led daily operations ensuring efficient workflow and adherence to company standards.
  • Enhanced visual merchandising displays, increasing customer engagement and product visibility, promoting positive lift in KPI performance in UPT, and accessory sales.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Continued to foster a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Showroom Store Manager

Ashley Furniture Homestore/Missouri Furniture
09.2018 - 05.2019
  • Supervised guests at front counter, answering questions regarding products.
  • Led daily operations to enhance store performance and customer satisfaction.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted owner with coordinating on site construction crews for construction of opening new showroom.
  • Lead store opening truck team with deliveries, unloads and furniture build outs.
  • Assisted company designers with set up of showroom location.

Store Manager

Jockey
06.2016 - 08.2018
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Led daily operations, ensuring optimal inventory management and product availability.
  • Trained and mentored staff to enhance customer service and operational efficiency.
  • Implemented visual merchandising strategies to boost sales and improve store layout.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating top notch visual merchandising window displays to increase traffic flow and attract new clients.
  • Turned a poor morale and poor customer service environment into a top performing store in conversion and upt.
  • Consistent successful store visits, with positive praise for store growth and turn around, in all aspect of proprietary store manager ownership.

Store Manager/District Point Manager

Nautica
08.2007 - 01.2016
  • Led team in achieving sales and KPI targets through effective staff training and customer engagement strategies.
  • Implemented visual merchandising standards to enhance product presentation and drive foot traffic.
  • Analyzed sales data to identify trends, implementing strategic decisions for product placement and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with company policies and procedures, fostering a safe and organized retail environment.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Traveled as store trouble-shot manager to store with turn over needs, staffing needs or consecutive poor store visits.
  • On boarding of new store manager, to start their training, and set them up for success in their store location.
  • Lead capture of weekly business recaps to compile and turn into DM for Monday regional conference calls.
  • Assist DM with executing successful district team conference calls. Including conducting portions of call and capturing need deadline information.
  • Test store for multiple promotions, merchandizing, visual, and SOP trails.

Education

High School Diploma -

Pattonsburg R-2
Pattonsburg, MO

No Degree -

Columbia College
Osage Beach, MO

Skills

  • Cultivating strong partnerships
  • Sales coaching expertise
  • Team leadership
  • Goal setting and evaluation
  • Sales team training
  • Goals and performance
  • KPI tracking
  • Empowers high-performing sales teams
  • Customer service
  • Visual merchandising
  • Cross-merchandising

Accomplishments

  • 20 years of Retail Store Manager experience
  • 30 years of retail customer service experience
  • Top performance to inventory goal awarded multiple times OshKosh, Nautica, Jockey, Naturalizer and Bed Bath Beyond companies
  • Top Conversion store consecutive years Nautica
  • Top visual store award consecutive years Nautica
  • Multiple sales to budget awards and certificates OshKosh, Nautica, Jockey and Bed Bath Beyond Companies
  • Team leads in opening stores for OshKosh, Ashley Home Store
  • Team leads in store closing Nautica and Bed Bath Beyond


Timeline

Sales Manager

Harbor Freight Tools USA
09.2023 - Current

Benefits Program Technician

State Of Missouri Social Services
12.2022 - 09.2023

Operations Manager

Bed Bath & Beyond
02.2021 - 03.2023

Ship From Store Associate

Walmart
08.2020 - 02.2021

Assistant Store Manager

Naturalizer
05.2019 - 05.2020

Showroom Store Manager

Ashley Furniture Homestore/Missouri Furniture
09.2018 - 05.2019

Store Manager

Jockey
06.2016 - 08.2018

Store Manager/District Point Manager

Nautica
08.2007 - 01.2016

High School Diploma -

Pattonsburg R-2

No Degree -

Columbia College

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