Vivantonina Masunu
Tempe,AZ
Summary
Proven leader in business operations and customer service, adept at fostering partnerships and leveraging marketing expertise to drive growth. At Snack Bar, significantly expanded customer base through strategic social media engagement and exceptional service. Skilled in financial management and computer savvy, consistently enhancing team productivity and operational efficiency.
Overview
13
13
years of professional experience
Work History
Shop Owner
Snack Bar
09.2024 - 02.2025
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Prepared annual budgets and monitored financial objectives.
Assistant
JM Finance
09.2022 - 02.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted team productivity with regular preparation of detailed reports and presentations.
Sales Associate
7/eleven
09.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier/manager
Bingo Hall
01.2012 - 08.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Education
High School Diploma -
Manumalo Baptist Academy
American Samoa05-2011
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Marketing experience
- Customer service background
- Computer skills
Languages
English & Samoan
Timeline
Shop Owner
Snack Bar
09.2024 - 02.2025
Assistant
JM Finance
09.2022 - 02.2025
Sales Associate
7/eleven
09.2021 - 08.2022
Cashier/manager
Bingo Hall
01.2012 - 08.2021
High School Diploma -
Manumalo Baptist Academy
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