April Lewis
Sacramento,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 3.5 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
DD's Discount
Sacramento, CA
10.2022 - Current
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Operated equipment such as scanners and scales correctly during checkout process.
- Performed cash register functions accurately and efficiently.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Greeted customers to determine wants or needs.
- Supported management team to facilitate task completion and meet performance goals.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Answered store and merchandise questions and led customers to wanted items.
- Handled incoming calls from customers regarding orders or other inquiries.
- Assisted customers with selecting items and answering questions about products.
Crew Member
McDonald's
Sacramento, CA
01.2021 - 10.2022
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Brewed and served coffee and tea with preferred add-ins.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Took orders from patrons and input selections into store computer system.
- Scrubbed and polished counters to remove debris and food.
- Drove team success by quickly completing assigned tasks.
Education
High School Diploma -
Monterey Trail High School
Elk Grove, CA05-2022
Skills
- Cash Handling
- Workplace Safety
- Management Support
- Courteous and Professional
- Oral Communication
- Loss Prevention
- Decision-Making
- Time Management
- Customer Engagement
Affiliations
- Family events
- Church events
- Help care for family
- Travel
- Attend sisters games
Accomplishments
- Honor roll
- Employee of the month
- Earned manager on duty
Certification
- Certification of completion for Medical Assisting class
- Food licesnse
Languages
English
Professional
Timeline
Associate
DD's Discount
10.2022 - Current
Crew Member
McDonald's
01.2021 - 10.2022
High School Diploma -
Monterey Trail High School