APRIL LEWIS
Summary
Dedicated administrative professional skilled in establishing effective workflow practices for optimal performance, efficiency, and customer satisfaction. Familiar with Microsoft Office 365 and electronic documentation, file maintenance, and Human Resource organization and compliance.
Overview
7
7
years of professional experience
Work History
Office Manager
We Care Provider Services, LLC
Housto , TX
05.2023 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Manager/Intake Coordinator
HelpUHome Healthcare
03.2022 - Current
- Receive patient referrals and schedule appropriate staff based on the client/member needs and level of care
- Ensure that all documentation is presented in the electronic record database
- Serve as a liaison between the agency and physician to ensure the signed documentation is presented to the physician and received with signatures in a timely manner
- Communication with all disciplines for coordination and continuity of care and compliance.
Scheduling Coordinator
Spring Staffing Service
Spring , TX
01.2021 - 03.2022
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
Field Supervisor
Spring Staffing Service
Houston , TX
03.2020 - 12.2021
- Manage teams of individuals in the community in delivery of Covid-19 disaster relief response
- Organized testing and vaccination sites to provide safe and effective testing and preventive intervention via vaccination for mass populations
- Assigning patient monitoring categories
- Documentation per state and federal guidelines.
Private Duty Caregiver
Private Family
Houston , TX
05.2017 - 05.2020
- Care of child with special needs in the private home setting
- Schedule, organize, and transport patient to doctor's appointments and therapy sessions
- Assist and educate patient to independently complete activities of daily living
- Order and manage patient supplies and pharmaceuticals
- Maintain patient feeding, medication, and infusion schedules, adjusting as needed.
Education
Bachelor of Science Degree -
University of Alabama in Huntsville
05.2007
Skills
- Office Management Software
- Billing and Invoicing
- Microsoft Office
- Handling Complaints
- Information Protection
- Scheduling
- Evaluate Performance
- Human Resources
- Administrative Oversight
- Policy Implementation
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
References
References available upon request.
Timeline
Office Manager
We Care Provider Services, LLC
05.2023 - Current
Office Manager/Intake Coordinator
HelpUHome Healthcare
03.2022 - Current
Scheduling Coordinator
Spring Staffing Service
01.2021 - 03.2022
Field Supervisor
Spring Staffing Service
03.2020 - 12.2021
Private Duty Caregiver
Private Family
05.2017 - 05.2020
Bachelor of Science Degree -
University of Alabama in Huntsville
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