Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
Generic

April Lewis

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

Optimae Life Services
09.2024 - Current
  • Organized new employee orientation schedules for new hires.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Aided staff with employee performance review paperwork and documentation.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Set up orientations and initial training for new employees.
  • Conducted exit interviews with terminated employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Compiled employee records from individual departments to maintain central files.
  • Participated in recruitment and selection process for new hires.
  • Helped employees register for benefits programs using online portals.
  • Checked references for potential candidates.
  • Participated in job fairs to recruit new talent.

Program Coordinator

A-Line Staffing Solutions
10.2023 - 06.2024
  • Coordinated services with community based organizations.
  • Attended marketing and outreach meetings as directed to represent the plan.
  • Produced and mailed routine CM letters and program educational material.
  • Partnered with local organizations to expand access to social and community services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Excellent communication skills, both verbal and written.

Certified Release of Information Specialist

Verisma
10.2012 - 10.2023
  • Receive incoming requests for information and respond to requests through mail, walk-in, telephone and fax inquiries in a timely manner.
  • Date stamp all requests and highlight pertinent data to facilitate processing.
  • Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Complete release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly according to requests, established procedures, and established standards of quality and productivity.
  • Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Maintain equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.

Registered Health Information Technician

CIOX Health
10.2012 - 09.2019
  • Received and processed requests for patient health information in accordance with Company and Facility policies and procedures.
  • Maintained confidentiality and security with all privileged information.
  • Maintained working knowledge of Company and facility software.
  • Adhere to the Company's and Customer facilities Code of Conduct and policies.
  • Informed manager of work, site difficulties, and/or fluctuating volumes.
  • Assisted with additional work duties or responsibilities as evident or required.
  • Consistent compliance with medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepared new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensured medical records are assembled in standard order and are accurate and complete.
  • Created digital images of paperwork to be stored in the electronic medical record.
  • Responded to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answered inbound calls and made outbound calls when needed.
  • Assisted with patient walk-ins.
  • Assisted with administrative duties such as handling faxes, opening mail, and data entry.
  • Met productivity expectations as outlined at specific site.
  • Scheduled pick-ups.
  • Other duties as assigned.

Education

GED -

SOUTHEASTERN COMMUNITY COLLEGE
West Burlington, IA
05.2004

Skills

  • Inventory Management (4 years)
  • Microsoft Word (10 years)
  • Scheduling (2 years)
  • Training (3 years)
  • HIPAA (10 years)
  • Phone Etiquette (10 years)
  • Medical records (10 years)
  • Medical office experience (10 years)
  • EMR systems (10 years)
  • Documentation review (10 years)
  • Organizational skills (10 years)
  • Time management (10 years)
  • Medical Terminology (10 years)
  • Insurance verification
  • Medical scheduling
  • Cash register
  • Supervising experience
  • Management
  • Leadership
  • Direct support
  • Human resources administration
  • Personnel records maintenance
  • HR policies
  • Talent management
  • Compensation/payroll
  • Personnel records management
  • Post-hire check-ins
  • Mail handling
  • Training support
  • Talent acquisition
  • Staff hiring and recruitment
  • Employee onboarding
  • Team player
  • Office administration
  • Computer literacy
  • Staff education and training
  • Administrative assistance
  • New hire orientation
  • Background checks
  • Conflict management
  • Interviewing techniques
  • Payroll processing

Certification

  • CRIS
  • December 2019 to Present
  • Certified Request of Information Specialist

Assessments

  • Work style: Reliability — Completed
  • July 2024
  • Tendency to be reliable, dependable, and accountable at work
  • Full results: Completed
  • Customer service — Proficient
  • May 2021
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Spreadsheets with Microsoft Excel — Proficient
  • February 2022
  • Knowledge of various Microsoft Excel features, functions, and formulas
  • Recruiting — Proficient
  • Managing the candidate sourcing and selection process
  • Filing & organization — Proficient
  • August 2024
  • Arranging and managing information or materials using a set of rules
  • Administrative assistant/receptionist — Proficient
  • Using basic scheduling and organizational skills in an office setting
  • Retail customer service — Proficient
  • Responding to customer situations in a retail setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CRIS

Timeline

Human Resources Assistant

Optimae Life Services
09.2024 - Current

Program Coordinator

A-Line Staffing Solutions
10.2023 - 06.2024

Certified Release of Information Specialist

Verisma
10.2012 - 10.2023

Registered Health Information Technician

CIOX Health
10.2012 - 09.2019

GED -

SOUTHEASTERN COMMUNITY COLLEGE

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