Mary (April) Leyson
American Canyon,CA
Summary
Dynamic leader with a proven track record at Stanford University - School of Medicine, excelling in team management and process improvement. Spearheaded initiatives enhancing program efficiency and operational workflows, demonstrating advanced proficiency in Microsoft Office Suite and exceptional organizational leadership. Skilled in fostering cross-functional teamwork and driving project execution, significantly boosting team productivity.
Overview
9
9
years of professional experience
Work History
Administrative Supervisor
Stanford University - School of Medicine
03.2018 - Current
- Led the Fellowship Coordinator workgroup to enhance program efficiency
- Assisted with multiple process improvement projects to streamline workflows
- Provided comprehensive support to four faculty members, including two Section Chiefs, handling calendaring, travel arrangements, and administrative needs
- Acted as a backup for the Assistant Division Manager and Financial Analyst, ensuring seamless operations during their absence
- Served as the primary approver for the division’s expenses, maintaining compliance and accuracy
- Supported labs with purchasing and resolving operational issues
- Facilitated onboarding for six fellows, eight administrative associates, and four faculty members
- Researched and resolved discrepancies while processing and monitoring routine financial transactions
- Generated and coordinated production of impactful presentations and professional documentation, ensuring alignment with the leader’s goals
- Fielded inquiries and implemented effective solutions to increase satisfaction
- Partnered with leadership to develop and execute operational strategies that align with departmental goals
- Ensured compliance with organizational policies, while proactively identifying areas for efficiency improvements
- Monitored key performance indicators to track and enhance team productivity
Patient Care Coordinator
Stanford Healthcare
10.2015 - 03.2018
- Created and streamlined new programs to enhance clinic operations
- Acted as the primary point of contact, managing inquiries and ensuring accurate responses
- Scheduled patient appointments and coordinated with other medical facilities as needed
- Maintained and updated patient medical records, ensuring data accuracy
- Liaised with insurance providers to secure authorizations for procedures and medications
- Reconciled end-of-day billing with the financial coordinator, ensuring accuracy and completeness
- Administered competency evaluations, provided on-the-job training, and oversaw onboarding of new staff
- Implemented Lean strategies and A3 processes to standardize and improve workflows
- Managed clinic operations in the supervisor’s absence, ensuring smooth day-to-day functioning
- Collaborated with multidisciplinary teams to support patient care and optimize clinic workflows
- Developed policies and protocols that enhanced staff performance and improved patient satisfaction
Education
Associate of Arts - Human Development
Ohlone College
Fremont, CA08.2018
Associate of Arts - Sociology
Ohlone College
Fremont, CA08-2018
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
Skills
- Team Management in Administration
- Financial Oversight
- Process Improvement
- Workload Prioritization
- Organizational Leadership
- Event Coordination
- Event Management
- Customer Service
- Strong Written and Verbal Communication
- Project Execution and Delivery
- Records and Database Management
- Advanced Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook)
- EPIC Systems
- MacOS and Windows Operating Systems
- Training and Coaching
- Scheduling and Calendar Management
- Cross-Functional Teamwork
- Relationship Building
- Efficient Workflow
- Leadership Coaching
Websites
References
Available upon request
Achievements
- Completed the LEAP Program
- Member of Surgery LEAN Team
- Co-Chair JEDI
- Successfully onboarded multiple administrative and medical staff members
- Proven ability to multitask, meet deadlines, and execute projects effectively
- Played a key role in the development and implementation of new administrative procedures and workflows, enhancing operational efficiency.
- Recognized for exceptional leadership and dedication to organizational success.
Timeline
Administrative Supervisor
Stanford University - School of Medicine
03.2018 - Current
Patient Care Coordinator
Stanford Healthcare
10.2015 - 03.2018
Associate of Arts - Human Development
Ohlone College
Associate of Arts - Sociology
Ohlone College
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
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