April Lindholm
Long Beach
Summary
Dynamic operations leader with extensive experience at CVS Pharmacy, excelling in customer service and medication dispensing. Proven track record in enhancing patient satisfaction through effective team collaboration and attention to detail. Skilled in inventory management and fostering positive relationships, driving operational efficiency and compliance in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
10.2022 - Current
- Assisted in maintaining inventory accuracy through daily counts and audits.
- Supported team in processing prescriptions efficiently and adhering to safety protocols.
- Learned pharmacy software for prescription management and customer service tasks.
- Collaborated with staff to streamline workflows and improve patient satisfaction.
- Engaged with customers to provide product information and resolve inquiries promptly.
- Adapted quickly to changing priorities while ensuring compliance with regulations and procedures.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
Shift Supervisor
CVS Pharmacy
10.2022 - Current
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored new team members, promoting skill development and teamwork.
- Coordinated shift schedules, optimizing staff coverage for peak business hours.
- Monitored inventory levels, facilitating timely restocking to prevent shortages.
- Resolved customer inquiries and complaints swiftly, fostering positive customer relationships.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Operations Manager
Lindholm Wealth Mangement
12.2014 - 10.2022
- Streamlined operations by implementing process improvements, enhancing productivity across teams.
- Led cross-functional teams to achieve operational efficiency, ensuring alignment with organizational goals.
- Developed and maintained performance metrics to monitor operational success and identify areas for improvement.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Maintained friendly and professional customer interactions.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Franchise Owner
Jani-King Janitorial Services
02.2008 - 04.2010
- Oversaw daily operations, ensuring compliance with franchise standards and policies.
- Developed training programs for new employees, enhancing team efficiency and service quality.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Cultivated customer relationships, driving satisfaction and loyalty through personalized service initiatives.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
Underwriting Assistant/Policy Typist
Universal Specialty
01.2004 - 04.2007
- Processed underwriting applications to ensure accuracy and compliance with company guidelines.
- Collaborated with underwriters to gather necessary documentation for risk assessment.
- Maintained and updated underwriting databases to track application status and documentation.
- Assisted in the preparation of reports detailing underwriting trends and performance metrics.
- Coordinated communication between clients and underwriters to facilitate timely decision-making.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
General Manager
Super 8 Motel
01.2002 - 07.2004
- Directed operational strategies to enhance productivity and streamline processes across multiple departments.
- Oversaw budget management, ensuring financial targets were met while optimizing resource allocation.
- Implemented performance metrics to drive accountability and improve employee engagement and satisfaction.
- Fostered cross-functional collaboration to align team objectives with organizational goals, enhancing overall efficiency.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
High School Diploma -
Franklinton High School
Franklinton, LASkills
- Pharmacy knowledge
- Patient confidentiality
- Medication dispensing
- Sales strategies
- Customer service
- Attention to detail
- Cleaning and sanitizing
Volunteer Activites
I am a proud participate of a local group partnered with the Rotary Club of Long Beach. We head a Thanksgiving Food Drive for the past 18 years. Each year we have helped 20-50 families. Also for the past few years I have worked with the humane society fostering animals that need homes and to acclimated them so they can find their forever home.
Timeline
Shift Supervisor, Rx
CVS Pharmacy
10.2022 - Current
Shift Supervisor
CVS Pharmacy
10.2022 - Current
Operations Manager
Lindholm Wealth Mangement
12.2014 - 10.2022
Franchise Owner
Jani-King Janitorial Services
02.2008 - 04.2010
Underwriting Assistant/Policy Typist
Universal Specialty
01.2004 - 04.2007
General Manager
Super 8 Motel
01.2002 - 07.2004
High School Diploma -
Franklinton High School