Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

APRIL LINDSAY

Charlotte,NC

Summary

Skillful candidate adeptly supporting system management and problem resolution to improve records management. Over 4 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Specialist

AGDATA
06.2023 - Current
  • Create and test program calculations in the program calculation tool in conjunction with customer-specific requirements of program development and validation.
  • Adhere to program management processes and documentation, perform basic SQL queries and analysis, review data, create reports.
  • Coordinate and track tasks, deliverables and client communication.
  • Research issues and create solutions.

Operations Analyst/Project Management

Cleared4
02.2022 - 05.2023
  • Managing accounts receivables and accounts payables and tracking/following up on past due receivables and collections efforts.
  • Preparing vendor registration applications and online forms for registration as a vendor with company’s customers.
  • Tracking weekly KPIs for company organization, and other operational reporting tasks as assigned by the CFO, President, or CEO.
  • Helping obtain and complete customer contract term sheets to support needs of accounting, legal, and audit functions
  • Preparing financial reports by collecting, analyzing, and summarizing account information and trends as requested, in a timely and accurate fashion.
  • Performing ad hoc assignments and financial analysis as needed.
  • Preparing reports using Vlookup.
  • Identified plans and resources required to meet project goals and objectives.
  • Maintained open communication by presenting regular updates on project status to team.
  • Modified and directed project plans to meet organizational needs using Hubspot.
  • Liaison reports and projects between departments.
  • Respond to SOP process/inquires.

Team Lead

Elixir Solutions
08.2020 - 02.2022
  • Assist staff with resolving issues from members, providers and pharmacies
  • Respond to calls for members about co-pays, deductibles and co-insurance.
  • Documenting information and reporting to supervisor.
  • Utilize multiple company database programs for accessing member information.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Take notes and follow-up with tasks from meetings.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Coached team members in techniques necessary to complete job tasks.

Freelance Product Manager

Forever Aura Candle Company
04.2021 - 11.2021
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
  • Designed graphics for website decoration and layout.
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.

PROGRAM ELIGIBILITY SPECIALIST

Conduent USAC
07.2019 - 07.2020
  • Review eligibility cases meeting all production and quality goals.
  • Monitor and assess individual/group performance against established standards/requirements.
  • Provide feedback to the leadership team and assist in addressing education/training needs with Project Director, Managers and Supervisors including preparing summaries and presentations when appropriate.
  • Participate in and contribute to the quality improvement process.
  • Support Eligibility with the processing of Cases
  • Conduct grievance and complaint investigation, documentation, and resolution activities in accordance with approved policies and procedures.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Customer Service Representative

Conduent Sprint Account
03.2018 - 06.2019
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Weekly team meetings
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Dietary Aide

Mint Hill Senior Living
10.2016 - 06.2017
  • Assists with food preparation in accordance with our established procedural guidelines, and as may be directed by the Dietary Manager or supervisor.
  • Follows facility procedure for storing, serving and transporting food and supplies.
  • Offers menu substitutions and records them in accordance with procedural guidelines.
  • Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor.

Education

High School Diploma -

Lancaster High School
Lancaster, SC
05.2014

Skills

  • Problem Solving
  • Data Visualization
  • Special Projects
  • Microsoft Office
  • Capacity Planning
  • Forecasting Skills
  • Process Updates
  • Reporting
  • Data Analysis
  • Workflow Improvements

Affiliations

South End Arts of Charlotte NC

Certification

Data Analyst Certificate 2023

  • Spreadsheet
  • SQL
  • R
  • Tableau

Timeline

Program Specialist

AGDATA
06.2023 - Current

Operations Analyst/Project Management

Cleared4
02.2022 - 05.2023

Freelance Product Manager

Forever Aura Candle Company
04.2021 - 11.2021

Team Lead

Elixir Solutions
08.2020 - 02.2022

PROGRAM ELIGIBILITY SPECIALIST

Conduent USAC
07.2019 - 07.2020

Customer Service Representative

Conduent Sprint Account
03.2018 - 06.2019

Dietary Aide

Mint Hill Senior Living
10.2016 - 06.2017

High School Diploma -

Lancaster High School

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