April Lindsay
Charlotte
Summary
Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
7
7
years of professional experience
Work History
PROGRAM SPECIALIST
AGDATA
06.2023 - Current
- Create and test program calculations in the program calculation tool in conjunction with customer-specific requirements of program development and validation
- Adhere to program management processes and documentation, perform basic SQL queries and analysis, review data, create reports
- Coordinate and track tasks, deliverables and client communication
- Research issues and create solutions.
OPERATIONS ANALYST/PROJECT MANAGEMENT
Cleared4
02.2022 - 04.2023
- Managing accounts receivables and accounts payables and tracking/following up on past due receivables and collections efforts
- Preparing vendor registration applications and online forms for registration as a vendor with company's customers
- Tracking weekly KPIs for company organization, and other operational reporting tasks as assigned by the CFO, President, or CEO
- Obtained and complete customer contract term sheets to support needs of accounting, legal, and audit functions
- Preparing financial reports by collecting, analyzing, and summarizing account information and trends as requested, in a timely and accurate fashion.
- Performing ad hoc assignments and financial analysis as needed.
- Implemented SQL to retrieve data reports.
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs using SaaS software.
- Liaison reports and projects between departments.
- Respond to SOP process/inquires
- Developed and implemented strategic project plans to meet business objectives using Agile system.
TEAM LEAD
Elixir Solutions
08.2020 - 02.2022
- Assist staff with resolving issues from members, providers and pharmacies
- Respond to calls for members about co-pays, deductibles and co-insurance
- Documenting information and reporting to supervisor
- Utilize multiple company database programs for accessing member information
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Take notes and follow-up with tasks from meetings
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Coached team members in techniques necessary to complete job tasks.
PROGRAM ELIGIBILITY SPECIALIST
Conduent/USAC
07.2019 - 08.2020
- Review eligibility cases meeting all production and quality goals
- Monitor and assess individual/group performance against established standards/requirements
- Provide feedback to the leadership team and assist in addressing education/training needs with Project Director, Managers and Supervisors including preparing summaries and presentations when appropriate
- Participate in and contribute to the quality improvement process
- Support Eligibility with the processing of Cases
- Conduct grievance and complaint investigation, documentation, and resolution activities in accordance with approved policies and procedures
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
CUSTOMER SERVICE REPRESENTATIVE
Conduent/Sprint
06.2018 - 07.2019
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Conducted in-depth product and issue resolution research to address customer concerns.
DIETARY AIDE LEAD
Mint Hill Senior Living
10.2016 - 05.2018
- Assists with food preparation in accordance with our established procedural guidelines, and as may be directed by the Dietary Manager or supervisor
- Follows facility procedure for storing, serving and transporting food and supplies
- Offers menu substitutions and records them in accordance with procedural guidelines
- Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor
- Responsible for patient meal set up, including reviewing patients' dietary orders for accuracy and diet compliance.
Education
Lancaster High School
Lancaster, SC05.2014
Skills
- Problem-Solving
- Data Visualization
- Special Projects
- Data Process
- Reporting
- Data Analysis
- Workflow Improvements
- Strategic planning
- Forecasting and Planning
Timeline
PROGRAM SPECIALIST
AGDATA
06.2023 - Current
OPERATIONS ANALYST/PROJECT MANAGEMENT
Cleared4
02.2022 - 04.2023
TEAM LEAD
Elixir Solutions
08.2020 - 02.2022
PROGRAM ELIGIBILITY SPECIALIST
Conduent/USAC
07.2019 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
Conduent/Sprint
06.2018 - 07.2019
DIETARY AIDE LEAD
Mint Hill Senior Living
10.2016 - 05.2018
Lancaster High School
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