April Lockett
Brunswick,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Pharmacy Help Desk
Express Scripts
08.2017 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Office Assistant
Southeast Georgia Health System
04.2016 - 07.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Patient Care Liaison
College of Coastal Georgia
01.2015 - 07.2017
- Analyzed/Monitored dietary statues, information using verification
- Designed electronic dietary mapping that streamlined and created reports for patients dietary requirements
- Created software systems that reduced HIPPA violations and company expenses
- Incorporated touchscreen technology to reduce paper consumption
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Friendly Express
Manager
05.2014 - 12.2016
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Health Informatics
College of Coastal Georgia
Brunswick, GA08-2016
Skills
- Teamwork and collaboration
- Dependable and responsible
- Active listening
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
Timeline
Pharmacy Help Desk
Express Scripts
08.2017 - Current
Medical Office Assistant
Southeast Georgia Health System
04.2016 - 07.2017
Patient Care Liaison
College of Coastal Georgia
01.2015 - 07.2017
Friendly Express
Manager
05.2014 - 12.2016
Bachelor of Science - Health Informatics
College of Coastal Georgia
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