April Lockhart
Fort Mitchell,AL
Summary
Seasoned Customer Care Specialist offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional customer service.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist III
Synovus Financial Corporation
09.2015 - Current
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Performing maintenance on customers' accounts, address, email, and phone number.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Managing external and internal money transfers.
- Educating customers on online banking features and mobile applications.
- Responsible for keeping customers' personal information confidential.
- Assisting with debit card support.
- Performing loan payments for customers.
- Assisting with leadership chat support.
- Assisting with general banking needs, ordering cards, disputing charges.
- Resetting customers' online IDs and passwords.
- Assisting customers with online banking for personal and business accounts
- Managing external and internal money transfers
Book Keeper
Grand Transportation
03.2011 - Current
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Reviewed employee expense reports for compliance with company policies.
Account Specialist
Total Systems
07.2012 - 09.2015
- Maintaining great phone and customer service skills at all times
- Assisting callers with credit card information such as bill payments, lost/stolen cards, and activating cards
- Completing credit card applications.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Collaborated with other departments to resolve problems related to customer accounts.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Customer Service Shift Leader
Taco Bell
01.2005 - 01.2011
- Delivering excellent customer service
- Inventory
- Closing the store
- Cashier
- Food preparation.
Education
Bachelors Degree in Business Management/Accounting -
Davenport University
Livonia, MI11.2011
Skills
- Customer service excellence
- Database Research
- Problem Resolution
- Inbound Customer Service
- Multitasking
- Great Verbal Communication Skills
References
- Quinzetta Turpin 706-558-5378
- Connie Turner, 706-573-2387
References
References available upon request.
Timeline
Customer Care Specialist III
Synovus Financial Corporation
09.2015 - Current
Account Specialist
Total Systems
07.2012 - 09.2015
Book Keeper
Grand Transportation
03.2011 - Current
Customer Service Shift Leader
Taco Bell
01.2005 - 01.2011
Bachelors Degree in Business Management/Accounting -
Davenport University
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