April L. Rush
Flossmoor,IL
Summary
Dynamic event coordinator with extensive experience in small meeting coordination and event registration. Adept at leveraging Cvent Event and Meeting Management Tools to streamline processes and enhance attendee experiences. Known for a flexible and motivated approach, consistently prioritizing and managing multiple tasks efficiently in fast-paced environments. Proactive in identifying solutions and fostering collaboration, thriving both independently and within team settings to achieve organizational goals. Committed to delivering exceptional results through meticulous planning and execution of events.
Overview
12
12
years of professional experience
Work History
Field Development Operations & Events Specialist
CNO Financial Group
07.2017 - 04.2025
- Supporting Field Recruiting and Development Operations in training programs and provides administrative support.
- Managing all logistical details related to training delivery (virtual and in person), including but not limited to: tracking participants, registrations, managing and scheduling facilities, scheduling trainers, procuring learning materials and equipment, airline reservations, rooming lists, AV/media and food and beverage.
- Maintaining and organizing inventory for all training supplies and training giveaways; orders and invoices accordingly.
- Ensuring all Learning Management System requirements for training programs are met.
- Supporting the creation of print materials used for training programs.
- Supporting Field Development Managers virtual and in person programs, including:
- Winner's Edge and Sales Essentials execution for Field Development Management Systems- Cornerstone setup, registration, participant tracking and certificates for around 100 programs a year; and conducting Learning Management System sessions for training programs.
- Performing administrative duties including, but not limited to, reporting, invoicing, maintaining mailboxes, and supporting Achievement Awards.
- Creating and maintaining CVENT sites for events (in person or virtual)- this includes distribution and maintenance of all sites for Program Managers throughout events. Prepares the layout of all event websites with event information, policies and registration pieces for in person and virtual events.
- Understanding and working within parameters of each training budget and stays within approved.
Event Registrar
YMCA of the USA
01.2013 - 02.2017
- Created and managed registration websites for thirty Y-USA national events attendance ranging from fifty-five hundred.
- Acted as on-site registrar for national events (setup registration area and supervised volunteers); when necessary, acted as on-site meeting planner in absence of meeting planners.
- Developed registration timelines, met with meeting planner and clients to review timelines.
- Managed hotel room blocks and prepare rooming lists.
- Processed credit refunds request via national inbox and by phone and resolved refund discrepancies; escalated special refund requests to client for final decision; respond to meeting attendees on behalf client; routed meeting attendee complaints to clients and/or Director, Event Services.
- Processed event registrations received by mail (checks); entered into registration system; created CRJ (cash receipt journals) for checks and submit to finance for processing.
- Processed vendor and meeting attendees' invoices; processed general journals, generated name badges and tent cards for national events; created mail merges.
- Assisted Director of Event Services with financial reconciliation of hotel bills and invoicing, and hotel commissions, closed out event registration (revenue reconciliation) and uploaded roster to LMS.
- Assisted Director, Event Services and Senior Director of Supplier Diversity & Strategic Sourcing with exhibit booth sales, exhibitor registration, exhibitor equipment requirements, and name badges.
Education
A.A.S. - Management & Supervision
Prairie State College
Chicago Heights, ILSelf-Study Conference & Event Planning - undefined
International School Hospitality
Las Vegas, NVDiploma - 9-Month Legal Secretarial Program
Robert Morris College
Skills
- Skilled in Word, Excel, and PowerPoint
- Skilled in achieving 70 wpm typing speed
- Cvent Flex proficiency
- Survey Monkey
- Skilled in invoice management
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
Affiliations
MPI
Timeline
Field Development Operations & Events Specialist
CNO Financial Group
07.2017 - 04.2025
Event Registrar
YMCA of the USA
01.2013 - 02.2017
Self-Study Conference & Event Planning - undefined
International School Hospitality
Diploma - 9-Month Legal Secretarial Program
Robert Morris College
A.A.S. - Management & Supervision
Prairie State College