April L Savalli
Farmington Hills,MI
Summary
Energetic and motivated individual looking for a position in a top-notch company with a commitment to innovative processes. Demonstrated leadership skills in organizing multiple projects and tasks and motivating team members toward common goals. Recognized as a team player that works collaboratively with others and across all disciplines to achieve success for the organization. Continually sets and achieves high personal and professional goals. Previous experience in customer service, medical device, IT, medical insurance, integration, marketing, and sales.
Business professional prepared for challenges and responsibilities of business ownership. Proven track record in driving operational excellence and fostering collaborative team environments. Reliable and adaptable, committed to achieving high-impact results. Skilled in strategic planning, financial oversight, and stakeholder management.
Overview
15
15
years of professional experience
Work History
PART OWNER/OFFICE MANAGER
STAY HOME WOUND CARE
01.2024 - Current
- Managing operations with all vendors
- Managing all the Nurse Practitioners
- Created the work instructions and trained all new team members
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
HEALTH CARE ANAYLST
BLUE CROSS BLUE SHIELD
01.2020 - 01.2024
- Leading key tasks for the BCBSM Core Team to ensure efficiency and completion for Phase II of the project
- Managing/Administrator of the newly implemented contracting system (ICM)
- Working with several departments to complete process improvements
- Organizing and executing testing for Phase II
BUSINESS ANAYLST
BLUE CROSS BLUE SHIELD
01.2020 - 12.2020
- Organizing and executing UAT/Regression testing for the new contracting system (ICM)
- Leading key tasks for the BCBSM Core Team to ensure efficiency and completion for Phase I of the project
- Working with several departments within BCBSM and outside vendors
PROJECT MANAGER
BLUE CROSS BLUE SHIELD
01.2019 - 12.2019
- Collaborated with cross-functional teams to draft project schedules and plans
- Drafted action plans and led meetings with department executives to review project status and proposed changes
- Delivered status reports to stakeholders for budgeting and planning purposes
- Completed projects with internal and external resources
- Monitored team progress and enforced deadlines
- Worked with several departments within BCBSM and outside vendors
SENIOR PROJECT MANAGER
EVOLVE GROUP
01.2017 - 12.2019
- Managed the production and operations with all vendors
- Liaison with the account executive, designers, vendors, plants, and other personnel to ensure the timely completion of projects
- Produced and maintaining working timeline, communicating directly with clientele, and supporting project management team
- Managed all projects and ensuring the project management team is successful
- Implementing new processes to ensure organizational information for future projects
- Monitored projects for timely execution with internal resources
- Maintained and developed relationships with the existing customers and visiting potential customers
- Communicated project information and/or project status for clients
- Organized and streamlined the Project Management Team processes
- Located and Implemented a Project Management system for the team
PROJECT LEAD
WRIGHT MEDICAL
01.2015 - 12.2017
- Facilitated the transition of Wright Medical sales reps with Tornier product
- Integration of MAS90 ERP system into JD Edwards ERP system
- Created the work instructions and trained the team on the new ERP system (JDE 9.1)
- Integration of Tornier lower extremity product into the Wright Medical Hubs
- Integration of Wright Medical upper extremity products into the Tornier corporate office
- Oversee the Loaner team to make sure they are successful
- Communication of process between the two companies to ensure their success
- Managed the Upper Extremity project
- Integration of Tornier upper extremity product into the Wright Medical Hub systems
- Communication of process between the two companies to ensure their success
- Lead on assigned Hub projects to ensure projects/tasks are delivered on time within the scope of the budget
- Participate in cross-functional process improvements
- Developed and managed consignment request within the field
- Developed documentation and maintained current documentation to assist with the success of the hubs
- Ensured the inventory is transacted accurately within the assigned projects
AGENT SERVICE REPRESENTATIVE
TORNIER INC/WRIGHT MEDICAL
01.2014 - 12.2015
- Facilitated the movement of loaner surgical trays and implants throughout the U.S
- Continuous collaboration with sales reps ensuring the successful completion of surgery
- Team Lead of the Loaner Team
- Reorganized and updated the Agent Service Center policies and procedures from the old ERP system
- Created the policies and procedures for the new ERP system
- Trained the Agent Service Team on the new ERP system
- Primary departmental resource-informal leader
- Backup for the Demo Coordinator
- Assisted with root cause and corrective action for issue resolution
- Completed reporting
- Coordinated and improved the distribution center processes for more efficiency
- Updated and improved the On-Call Process
- Process Improvement
CUSTOMER SERVICE REPRESENTATIVE
GALIL MEDICAL
01.2010 - 12.2014
- Revised and updated customer service SOPs and training manuals for better organization
- Reorganized corporate policies and procedures for more efficiency
- Organized and managed customer service department relocation from Pennsylvania to Minnesota
- Coordinated warehouse relocation from Delaware to Minnesota, consequently reducing overhead by $250,000 annually
- Supervised daily operations of shipping and receiving department, and oversee the sales team and service team
- Continuous domestic and international communication with doctors, customers, distributors, sales representatives and coworkers
- Developed and delivered training model for customer service
Education
CLASS - Project Management Course
OAKLAND UNIVERSITY
01.2017
CLASS - Situational Leadership
THE CENTER OF LEADERSHIP STUDIES
01.2017
CLASSES - Chemistry, Biology, Microbiology, Anatomy and Physiology I and II
ALEXANDRIA TECH, NORTH HENNEPIN
01.2012
BACHELOR - Business Administration/Marketing
UNIVERSITY OF DETROIT MERCY
01.2005
BACHELOR - Liberal Arts/Communication
UNIVERSITY OF DETROIT MERCY
01.2004
Skills
- Microsoft Word
- PowerPoint
- SharePoint
- MS Project
- Excel
- Wave
- ICM
- Slack
Timeline
PART OWNER/OFFICE MANAGER
STAY HOME WOUND CARE
01.2024 - Current
HEALTH CARE ANAYLST
BLUE CROSS BLUE SHIELD
01.2020 - 01.2024
BUSINESS ANAYLST
BLUE CROSS BLUE SHIELD
01.2020 - 12.2020
PROJECT MANAGER
BLUE CROSS BLUE SHIELD
01.2019 - 12.2019
SENIOR PROJECT MANAGER
EVOLVE GROUP
01.2017 - 12.2019
PROJECT LEAD
WRIGHT MEDICAL
01.2015 - 12.2017
AGENT SERVICE REPRESENTATIVE
TORNIER INC/WRIGHT MEDICAL
01.2014 - 12.2015
CUSTOMER SERVICE REPRESENTATIVE
GALIL MEDICAL
01.2010 - 12.2014
CLASS - Situational Leadership
THE CENTER OF LEADERSHIP STUDIES
CLASSES - Chemistry, Biology, Microbiology, Anatomy and Physiology I and II
ALEXANDRIA TECH, NORTH HENNEPIN
BACHELOR - Business Administration/Marketing
UNIVERSITY OF DETROIT MERCY
BACHELOR - Liberal Arts/Communication
UNIVERSITY OF DETROIT MERCY
CLASS - Project Management Course
OAKLAND UNIVERSITY