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Customer-focused professional with 3+ years of direct customer service experience in face-paced, structured environments, including high-volume in-person and phone based interactions. Proven ability to resolve customer issues efficiently, navigate multiple computer systems, and maintain service quality under pressure. Highly adaptable with strong communication, multitasking, and problem-solving skills. Seeking to contribute to PG&E's Customer Care Operations as a Service Representative I in a union-represented environment.

Dynamic educator with a proven track record at O'Loughlin Elementary, leveraging leadership qualities and collaborative learning to enhance student engagement. Expert in project-based learning and technology integration, I foster innovative environments that promote critical thinking. Committed to personalized instruction, I have successfully guided diverse learners to achieve their academic goals.

Teacher looking to transition to educational technology and curriculum design. 8+ years of education experience building programs for students and teachers in East Harlem. Specialties: Program management and workshop development, identifying behavioral interventions for holistic teaching. Proficient with data analysis, Google workplace applications, Zoom, Slack, CAD & 3D printing, Microsoft teams, Word, Excel, and Power-Point

Experienced Robotics Trainer and Drone Instructor with strong hands-on expertise in UAV systems, embedded electronics, and competition-grade robotics. Proven ability to train school and college students through structured curricula, hands-on labs, and real-world projects. Extensive experience conducting workshops, mentoring competition teams, and deploying drones for practical applications. Adept at simplifying complex technical concepts and building strong learner engagement.

April L. Smith

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STEM Teacher

LPN School Nurse

Piano Teacher

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Practical nursing diploma -

Bachelors of Art - Elementary Education

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STEM Teacher

LPN School Nurse

Piano Teacher

Practical nursing diploma -

Bachelors of Art - Elementary Education

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