April Lumpkin
Bartlesville,United States
Summary
Experienced business professional transitioning to social work with expertise in operations management, staff supervision, and client service delivery. Completed social work practicum specializing in treatment planning and counseling for individuals with serious mental illness. Combines strong clinical skills with business acumen to drive program effectiveness and improve client outcomes.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
PACT Team Student Intern
Family & Children's Services
08.2024 - 05.2025
- Provided individual counseling sessions focused on building coping strategies, managing symptoms, and addressing challenges related to severe mental illness.
- Conducted comprehensive assessments and developed treatment plans for complex cases.
- Facilitated educational sessions for clients on a range of topics, such as symptom management, medication side effects, and communication skills.
- Maintained timely and accurate clinical documentation, including progress notes and treatment plan updates.
- Worked effectively within a fast-paced, interdisciplinary team environment to achieve shared treatment goals.
Administrative Manager
Dentistry By Design
08.2016 - 05.2024
- Managed employee benefits and healthcare enrollment processes, developing expertise in navigating complex healthcare systems and insurance requirements.
- Facilitated interpersonal conflict resolution between staff members, utilizing mediation and communication skills to restore team cohesion and maintain a professional work environment.
- Handled comprehensive bookkeeping operations, including insurance billing, vendor payments, and financial record maintenance to support uninterrupted patient services.
Procurement Card Administrator
American Cancer Society
01.2001 - 04.2004
- Advanced from Procurement Card Administrator (2001) to Manager (2002)
- Maintained fiscal responsibility for nonprofit operations serving cancer patients and families.
- Supervised a team of 8 staff members, building rapport and fostering collaborative relationships while overseeing financial operations.
Education
Master of Social Work - Social Work
University of Oklahoma
Tulsa, OK05-2026
MBA - Business Management
Southwestern Oklahoma State University
Weatherford, OK12-2021
Skills
- Treatment planning and case management for individuals with serious mental illness
- Clinical documentation and progress notes
- Crisis intervention and de-escalation techniques
- Collaborative care coordination with multidisciplinary teams
- Cognitive Behavioral Therapy and Motivational Interviewing Techniques
- Financial management and billing processes
- Staff supervision and team leadership
- Policy development and implementation
Certification
Cognitive Behavioral Therapy, ODMHSAS
Timeline
Cognitive Behavioral Therapy, ODMHSAS
04-2025
Acceptance and Commitment Therapy, Family & Children's Services
04-2025
Motivational Interviewing, Family & Children's Services
03-2025
PACT Team Student Intern
Family & Children's Services
08.2024 - 05.2025
Administrative Manager
Dentistry By Design
08.2016 - 05.2024
Procurement Card Administrator
American Cancer Society
01.2001 - 04.2004
Master of Social Work - Social Work
University of Oklahoma
MBA - Business Management
Southwestern Oklahoma State University
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