April Luna
Johnstown,CO
Summary
Proven track record in enhancing customer satisfaction at Viega LLC through exceptional problem-solving and communication skills. Expert in Microsoft Office and Salesforce, adept at multitasking with minimal supervision. Significantly contributed to service coordination and customer service, prioritizing efficiency and results.
Overview
7
7
years of professional experience
Work History
Tier 3 Customer Service Representative
Viega LLC
11.2021 - Current
- Utilize problem-solving skills to address customer complaints.
- Improve customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Maintain detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
- Participate in ongoing training sessions to stay updated on industry developments and enhance personal skill set continually.
- Responsible for my own contribution to the department in processing the goods receipt.
Service Coordinator
Kerwin Plumbing & Heating
07.2019 - 11.2021
- Served as a primary point of contact for customers, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Set schedules for plumbing technicians by planning and designating shifts and hours.
Front Desk Coordinator
Denver Dermatology Consultants
08.2017 - 07.2019
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Skills
Strong working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Outlook; SAP
Salesforce proficiency
Excellent customer service skills
Strong interpersonal, written, and oral communication skills
Timeline
Tier 3 Customer Service Representative
Viega LLC
11.2021 - Current
Service Coordinator
Kerwin Plumbing & Heating
07.2019 - 11.2021
Front Desk Coordinator
Denver Dermatology Consultants
08.2017 - 07.2019