APRIL LUPER
Clarksville,TN
Summary
Hardworking and passionate job seeker with strong Customer service skills eager to secure a position serving the public. I have a proven track record in enhancing customer satisfaction with every company I have worked with. I am Trustworthy, dedicated and a hard working employee with over 28 years of customer service experience. I thrive on meeting customers needs and special request, learning new information quickly and making there experience unforgettable so they trust the company I work for and not only come back but bring a friend.
Overview
7
7
years of professional experience
Work History
Cashier/Line Cook
Firehouse Subs
03.2024 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to increase revenue.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified proper portion sizes to consistently attain high food quality standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained smooth and timely operations in preparation and delivery of meals.
Assistant General Manager
Island Massage And Day Spa
12.2022 - 02.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Assistant General Manager
Reliant Termite and Pest Control
10.2017 - 08.2022
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Pathology Processor
Clinical Pathology Laboratories, Inc.
06.2018 - 12.2019
- Received and reviewed incoming documents and materials.
- Assembled specimens according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Sorted specimens to help work flow increase
- Trained new staff on policies and procedures
- Preformed Data Entry 35 wpm With 97% accuracy
Phlebotomist
Bio Life Plasma
09.2017 - 06.2018
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and turned specimens to onsite lab through out my day.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Performed venipunctures and finger sticks for adult patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
Certificated Phlebotomist - Phlebotomy
Lone Star Phlebotomy
Burleson, TX04.2017
High School Diploma -
Dunbar High School
Fort Worth, TX10.2000
Skills
- Cash Handling
- ID Verification
- Payment Processing
- Cash Register Operation
- Customer Assistance
- Payment Collection
- Guest inquiries
- Issue Resolution
- Daily Reporting
- Written and verbal communication
- Time management skills
- Customer Relations
- Customer service excellence
Timeline
Cashier/Line Cook
Firehouse Subs
03.2024 - Current
Assistant General Manager
Island Massage And Day Spa
12.2022 - 02.2024
Pathology Processor
Clinical Pathology Laboratories, Inc.
06.2018 - 12.2019
Assistant General Manager
Reliant Termite and Pest Control
10.2017 - 08.2022
Phlebotomist
Bio Life Plasma
09.2017 - 06.2018
Certificated Phlebotomist - Phlebotomy
Lone Star Phlebotomy
High School Diploma -
Dunbar High School