APRIL L. WINTROW
Kettering,OH
Summary
Results-driven supervisor with a proven ability to address and resolve conflicts while maintaining team harmony and performance. Possessing extensive experience in leading talented teams that consistently exceed standard objectives.
Overview
24
24
years of professional experience
Work History
Supervisor
Charter Communications
02.2022 - 08.2024
- Managed team of 20+
- Collaborated with other departments to coordinate and improve workflow processes between teams
- Handled third tier escalated customer concerns.
- Assisted with advanced agent questions/concerns.
- Performance reviews and individual development plans.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Promoted Billing Lead
Charter Communications
01.2021 - 01.2022
- Achieved timely payments from clients by sending reminders, negotiating payment terms, and resolving disputes
- Prioritized and managed high-volume workloads, meeting established deadlines and maintaining a high level of productivity in a fast-paced environment.
Billing/Sales Support Agent
Charter Communications
01.2017 - 01.2021
- Improved response times by creating templates for frequently asked questions from customers.
- Identified opportunities for upselling or cross-selling by staying up-to-date with company products/services offerings.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Service Advisor MOD
Voss Village Cadillac
10.2015 - 03.2016
- Minimize company loss - audit
- Coordinate warranty repairs
- Ensured billing accuracy
- Delegated assigned tasks
- Performance reviews
Service Manager
Carmax West Carrollton
09.2010 - 10.2015
- Standards specialist on operation policy
- Ensure follow through with repair process for warranty work
- Responsible for overall performance / IDP
- Participated in hiring process when needed
Project Coordinator
Everybody's Workplace Solutions
02.2001 - 08.2010
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Monitored project progress, identified risks and took corrective action as needed.
Education
Graduate - General
Carroll High School
Dayton, OHAssociate Degree - Business Administration
Miami Jacobs College
Dayton, OHSkills
- Microsoft Office
- Sharepoint
- Tableau
- Teams
- Kronos
- Outlook
- CSG
- Webex
- CRM
- Peoplesoft(HRIS)
- Payroll
Timeline
Supervisor
Charter Communications
02.2022 - 08.2024
Promoted Billing Lead
Charter Communications
01.2021 - 01.2022
Billing/Sales Support Agent
Charter Communications
01.2017 - 01.2021
Service Advisor MOD
Voss Village Cadillac
10.2015 - 03.2016
Service Manager
Carmax West Carrollton
09.2010 - 10.2015
Project Coordinator
Everybody's Workplace Solutions
02.2001 - 08.2010
Graduate - General
Carroll High School
Associate Degree - Business Administration
Miami Jacobs College