April Williams
Sharon,43 - Mercer
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
AT&T WEST Call Center
02.2023 - 03.2026
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Personal Care Home Administrator
Crosby's PCBH
08.1983 - 01.2024
- Improved resident satisfaction by implementing personalized care plans and regular assessments.
- Enhanced staff performance through ongoing training, evaluations, and professional development opportunities.
- Ensured compliance with state regulations by maintaining accurate records, conducting audits, and addressing any discrepancies promptly.
- Optimized facility operations by developing and implementing efficient procedures, resulting in reduced costs and increased effectiveness.
- Established positive relationships with residents'' families through open communication and involvement in care planning processes.
- Implemented safety measures to minimize risk of accidents or incidents within the personal care home environment.
Domestic Violence/Raper Crisis Advocate
AW/ARE
01.1988 - 06.2002
- Enhanced client safety by conducting thorough risk assessments and creating personalized safety plans.
- Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
- Collaborated with community partners to ensure a comprehensive support system for clients, facilitating access to essential resources.
- Delivered training sessions on domestic violence prevention and awareness, fostering a supportive community environment.
- Maintained accurate and up-to-date case records, ensuring effective communication among team members and timely interventions.
- Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
- Assisted clients in obtaining restraining orders, guiding them through the legal process and providing emotional support.
Education
High School Diploma -
Kennedy Christian High Schgool
Hermitage, PA06.1983
Skills
- Product Knowledge
- Complaint resolution
- Data Entry
- Report Generation
Timeline
Customer Service Representative
AT&T WEST Call Center
02.2023 - 03.2026
Domestic Violence/Raper Crisis Advocate
AW/ARE
01.1988 - 06.2002
Personal Care Home Administrator
Crosby's PCBH
08.1983 - 01.2024
High School Diploma -
Kennedy Christian High Schgool
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