Summary
Overview
Work History
Education
Skills
Timeline
Generic
April M

April M

Winder,GA

Summary

Dynamic professional with a proven track record in office management at Kay Jewelers, enhancing customer loyalty through exceptional service and complaint resolution. Skilled in paperwork processing and clerical support, I excel in streamlining operations and reducing costs. My leadership in inventory control and customer relations consistently drives business success and operational efficiency.

Overview

16
16
years of professional experience

Work History

Office Manager

Kay Jewlers
11.2015 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Inventory
  • Memorized facility layout and located products.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Maintained control of cycle counts, physical inventory and discrepancy research.

Key Holder Leader

Starship Enterprises
11.2012 - 08.2015
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Cash Control Clerk

Medieval Times Dinner & Tournament
08.2010 - 11.2012
  • Interacted with customers by phone, email, or in-person to provide information.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cash control

Deli Associate

Ingles Grocery Store
02.2009 - 07.2010
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

High School Diploma -

Winder-Barrow High School
Winder, GA
06.2008

Skills

  • Paperwork Processing
  • Complaint resolution
  • Clerical Support
  • Stock management
  • Money handling abilities
  • Customer Relations
  • Retail store support
  • Order Processing
  • Quality Control
  • Administrative Support
  • Key holder experience
  • Active Listening
  • Payment Processing
  • Sales expertise
  • Customer Service

Timeline

Office Manager

Kay Jewlers
11.2015 - Current

Key Holder Leader

Starship Enterprises
11.2012 - 08.2015

Cash Control Clerk

Medieval Times Dinner & Tournament
08.2010 - 11.2012

Deli Associate

Ingles Grocery Store
02.2009 - 07.2010

High School Diploma -

Winder-Barrow High School

Similar Profiles

CREATE PROFILE
April M