April Mace
Orlando,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Capable [Job Title] passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [Type] establishments. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Bartender
Universal Studios
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
Home and Business Renovation Assistant
Goodman Construction
02.2021 - 03.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Bartender
Fuel Night Club
01.2001 - 03.2006
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Education
GED -
Winter Park High
Winter Park, FL05.1992
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Team training and development
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
- Inventory
- Sales expertise
- Salesmanship
- Classic cocktails
- Wine and liquor knowledge
- Performance Improvement
- Bar Equipment Familiarity
- Health codes compliance
- Changing beer kegs
- Creative Mixology
- Aloha POS
- Garnishing Drinks
- Preparing garnishes
- ABC standards
- Glassware knowledge
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Hospitality and Guest Service
- Collaboration and Teamwork
- Calm and Composed
- Relationship Building
- Responsible Serving
- Engaging Customers
- Good Conversationalist
- Drink Preparation
- Issue Resolution
- Professional Service Standards
- Liquor Law Compliance
- Cocktail Service
- Age Identification checks
- Stamina and Endurance
- Interpersonal Communication
- Monitoring Alcohol Consumption
- Ability to Lift 30 Pounds
- Mixology Techniques
- Telephone Etiquette
- Quality Assurance
- TIPS Certified
- Drawer balancing
- Sales Development
- Basic Math
- Banquet Events
- Wine Knowledge
- Craft Beer Expertise
- Cost Control
Artist
I have been an artist most of my life . I have done commission work across the US from Utah, to California, and more. I sketch, paint, refurbish furniture, and paint faces.
Timeline
Bartender
Universal Studios
07.2021 - Current
Home and Business Renovation Assistant
Goodman Construction
02.2021 - 03.2022
Bartender
Fuel Night Club
01.2001 - 03.2006
GED -
Winter Park High