April Johnson RN

• Managed care from admission to discharge.
• Provided direct patient care, stabilized patients and determined next course of action.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Implemented medication and IV administration, catheter insertion and airway management.
• Organized and managed care of patients undergoing various therapies and procedures.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Monitored patient reactions to drugs and carefully documented findings.

• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
• Tracked inmates through head counts, visitor logs and scheduled activities.
• Identified facility openings and designated inmates to housing units.
• Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Conducted routine and emergency head counts.
• Inspected work sites and crew trucks for contraband, cleanliness and safety.
• Escorted inmates to and from cells, court, hospitals and medical appointments.
• Observed behavior of residents individually and in groups.

• Took and monitored vital signs, administered medications and managed patient behavior.
• Counseled and mentored clients on substance use and life choices.
• Charted on each patient daily.
• Increased customer satisfaction by resolving issues.
• Adhered to social distancing protocols and wore mask or face shield.
• Onboarded new temps by entering employee information into systems.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Resolved problems, improved operations and provided exceptional service.

Maintained the front desk and reception area in a neat and organized fashion.Managed daily office operations and maintenance of equipment.Supplied key cards and building access to employees and visitors.

Assisted management with monthly inventory control and weekly stock ordering.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Mastered Point of Sale (POS) computer system for automated order taking.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Resolved guest complaints promptly and professionally.Communicated clearly and positively with co-workers and management.

Maintained confidential information, such as pay rates, bonus targets and pay grades.Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.Built customer loyalty by placing follow-up calls for customers who reported product issues.