April Manigault

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Verified insurance coverage and obtained pre-authorizations.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

• Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
• Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
• Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
• Verified insurance coverage and obtained pre-authorizations.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

rovide basic care to patients, assist with daily activities

• Maintain patient stability by checking vital signs and weight, testing urine, recording intake and

output information

• Transporting patients, answering patients call bells in a timely manner

• Serving meals, feeding patients as necessary; ambulating, turning, and positioning patients