April Marcia
Rancho Cucamonga,CA
Summary
Proven Quality Assurance Nurse from Mt San Antonio Gardens, adept in healthcare management and fostering teamwork, significantly enhanced patient safety and care quality through innovative process improvements and rigorous audit preparation. Achieved notable reductions in patient safety incidents, demonstrating exceptional problem-solving and clinical expertise.
Overview
7
7
years of professional experience
Work History
Quality Assurance Nurse
Mt San Antonio Gardens
Claremont, CA
11.2017 - Current
- Conducted root cause analyses to identify factors contributing to adverse events, enabling timely corrective action and reducing future risks.
- Improved patient care quality by conducting thorough audits of nursing practices and documentation.
- Monitored patient complaints and grievances, using data-driven insights to develop targeted interventions for improving service delivery.
- Facilitated interdisciplinary collaboration for the development and implementation of evidence-based practice guidelines, promoting consistency in patient care delivery.
- Reviewed medical records to ensure accuracy and completeness, leading to more effective care coordination among healthcare providers.
- Enhanced compliance with regulatory standards through diligent monitoring of nursing procedures and protocols.
- Conducted regular risk assessments to proactively identify potential hazards or vulnerabilities within the department''s processes, ensuring prompt remediation efforts were undertaken when needed.
- Reduced patient safety incidents by providing comprehensive training on best practices in infection control and prevention.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Associate Degree In Nursing - Nursing
Hamilton College
Cedar Rapids, IASkills
Patient Safety
Clinical expertise
Healthcare management
Quality Improvement
Audit preparation
Process Improvements
Dispute Resolution
Teamwork and Collaboration
Attention to Detail
Problem-Solving
Timeline
Quality Assurance Nurse
Mt San Antonio Gardens
11.2017 - Current
Associate Degree In Nursing - Nursing
Hamilton College