Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

April Donelson

Wayland,IA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

BHIS supervisor

Grace C Mae Advocate Center
05.2020 - Current
  • Supervised 7+ staff and over 100 cases
  • Provided weekly supervisions
  • Assisted with hiring and training
  • Wrote a BHIS policy manual
  • Provided ongoing direction and leadership for program operations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Directed team of 7 personnel, overseeing records, performance and quality assurance.

Behavioral Health Specialist

First Resources
02.2018 - 05.2020
  • Managed between 12 and 21 clients at all times independently
  • Designed materials and activities to support treatment goals
  • Helped clients pinpoint emotions underlying personal and relational conflicts
  • Consulted with and trained highly skilled mental health and medical staff
  • Developed individual treatment goals based on history and diagnosis
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
  • Guided clients in effective therapeutic exercises integrated from Cognitive
  • Behavior
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Created progress reports, assessments and charting within required timeframes.

Certified Nursing Assistant

Washington County Hospital And Clinics
03.2005 - 10.2008
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Master of Science - Human Services

Kaplan University
Davenport, IA
12.2016

Skills

  • Behavioral treatment services
  • Excellent
  • Client coping mechanisms
  • Intervention strategies and techniques
  • Patient intakes
  • Records oversight and accuracy
  • Interpersonal and written communication
  • Flexible schedule
  • Community resources
  • Very Good
  • Behavioral Health
  • Crisis Intervention
  • Cognitive Behavioral Therapy
  • Behavioral Therapy
  • Individual / Group Counseling
  • Customer service
  • Social work
  • Case management
  • Crisis management
  • Motivational interviewing
  • Child & family counseling
  • Program development
  • Certifications and Licenses
  • CPR Certification
  • Assessments
  • Project timeline management — Proficient
  • September 2020
  • Prioritizing and allocating time to effectively achieve project deliverables
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Operational Leadership
  • Personnel Direction
  • Staff Evaluations
  • Team Meetings
  • Training Coordination
  • Program Optimization
  • Scheduling Proficiency
  • Positive Reinforcement Strategies
  • Program Operations

Additional Information

  • Authorized to work in the US for any employer

Certification

Youth Mental Health First Aid ( 2023)

Timeline

BHIS supervisor

Grace C Mae Advocate Center
05.2020 - Current

Behavioral Health Specialist

First Resources
02.2018 - 05.2020

Certified Nursing Assistant

Washington County Hospital And Clinics
03.2005 - 10.2008

Master of Science - Human Services

Kaplan University

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April Donelson