April Marks
Charlotte,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Payment Poster
Carolina Neurosurgery & Spine Associates
02.2025 - Current
- Processed and posted payments accurately to patient accounts, ensuring timely updates to billing records.
- Reconciled daily payment batches, identifying discrepancies and resolving issues promptly.
- Collaborated with insurance providers to verify payment statuses and facilitate efficient claim processing.
- Trained new staff on payment posting procedures, enhancing team efficiency and accuracy.
- Managed large volumes of data efficiently and with great care on daily basis.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Proactively identified potential underpayments from insurers and took appropriate actions to rectify discrepancies swiftly.
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Handled payment transactions for customer purchases.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Identified overpayments and processed refunds for insurance carriers and patients.
Lead OR Scheduling Coordinator / Admin Asst II
Catholic Medical Center
01.2020 - 10.2024
- Managed the OR Scheduling Department
- Coordinated with department managers to adjust schedules as needed.
- Responsible for recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Resolved Surgeon’s inquiries
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Release of Information Specialist/Health Information
Dartmouth-Hitchcock
03.2019 - 01.2020
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
Benefits Representative
The Mental Health Center of Greater Manchester
02.2019 - 03.2019
- Reviewed benefit claims data for accuracy prior to submitting them to insurance carriers for payment processing.
Insurance Coordinator
Family Dental Care of Milford
01.2018 - 10.2018
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
Per Diem - Morgue Technician
Concord Hospital
06.2011 - 04.2018
- Work under the general supervision of the Chief Medical Examiner performing technical work during autopsies and other postmortem examinations.
Senior Integrated Benefit Qualification Specialist
Fidelity Investments
01.2006 - 08.2017
- Evaluated current processes and procedures related to qualification assessment and made recommendations for improvement where needed.
Education
Certificate - Medical Assistant course
Seacoast Career School
Manchester06-2011
Skills
- Medical & Life Ins
- Multitask & Prioritize
- Appt Scheduling
- HIPPA/Confidentiality
- Planning and Research
- Critical Thinking
- Type 45 words per minute
- Conflict Resolution
- Medical Terminology/Anatomy
- Written & Verbal communication
Timeline
Payment Poster
Carolina Neurosurgery & Spine Associates
02.2025 - Current
Lead OR Scheduling Coordinator / Admin Asst II
Catholic Medical Center
01.2020 - 10.2024
Release of Information Specialist/Health Information
Dartmouth-Hitchcock
03.2019 - 01.2020
Benefits Representative
The Mental Health Center of Greater Manchester
02.2019 - 03.2019
Insurance Coordinator
Family Dental Care of Milford
01.2018 - 10.2018
Per Diem - Morgue Technician
Concord Hospital
06.2011 - 04.2018
Senior Integrated Benefit Qualification Specialist
Fidelity Investments
01.2006 - 08.2017
Certificate - Medical Assistant course
Seacoast Career School