April Marquez
Phoenix,Arizona
Summary
Results-focused director with over 18 years of experience in Social Services. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
21
21
years of professional experience
Work History
Associate Regional Director
BCFS/Compass Connections
03.2023 - Current
- Responsible for Case Management Specialists meet all federal and state guidelines applicable to their position.
- Ensures Case Management Specialists maintains case load in accordance to agency’s Policies and Procedures, licensing standards and contract standards.
- Ensure team maintains weekly contact with their assigned case load, as well as completing all tasks within their mandated deadlines.
- Completes home visits when necessary and requested.
- Monitor team performance and ensure programmatic goals and measures are achieved.
- Completes supervision for case management specialists.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Motivate employees through effective communication, recognition programs, and tailored incentive structures that aligned with agency objectives.
- Trained and guided team members to maintain 100% weekly case audits and consistently remaining in compliance.
- Recruited and trained initial personnel, working to establish consistent working relationship, while adhering to agency policies.
PRS Case Management and Home Study Specialist
BCFS/Compass Connections
08.2019 - 03.2023
- Ensured cases assigned received proper and quality services, which included initial/monthly home visits, weekly contact, mental health assessments, and other assessments, as needed.
- Liaison with stakeholders, including legal and medical providers.
- Independently coordinated referrals, service planning and documentation of services, while maintaining and meeting all federal regulatory guidelines and deadlines.
- Interview, Hire, Train, Terminate, and manage all personnel within the community.
- As Home Study Specialist, conducted sponsor and minor interviews, and adhering to ORR agreement within their deadlines.
- Consistently remained in compliance and audits repeatedly were at 100%.
- Established and maintained positive relationships with community agencies, residents, families, especially in areas traveling more frequently to complete home visits.
Senior NR Case Manager
Habitat For Humanity
09.2018 - 08.2019
- Ensured in maintaining communication between Grand Canyon University’s Governing Board and case managers.
- Reported tracking of progressing data on a monthly basis to City of Phoenix’s Governing Board.
- Assisted with recruitment of low to middle income families who required assistance with basic home needs, especially with ADA.
- Coordinates patient discharged planning and provided ongoing assessment of resident's psychosocial wellbeing to multidisciplinary team members.
- Coordinated and co-facilitated community resource groups documented all activities.
- Provided case management services and located community resources for clients and facilities.
- Supervised and trained case managers on a weekly basis.
- supervised AmeriCorps staff while completing their FY requirements.
Case Management Coordinator
Mercy Care/Arizona Long Term Care System
06.2014 - 03.2017
- Develop, Implement, and direct all social services functions in accordance to State, Federal, and local policies.
- Build and maintain productive client relations in the facility and community.
- Ensure an ongoing Quality Assurance program and develop and implement appropriate plans of action to correct deficiencies if relate to social services.
- Consult with and coordinate social services activities with other departments and implement changes as required.
- Ensure the necessary forms, reports and progress notes are properly completed and contain informative descriptions of the services provided and the residents' responses to the services.
- Participate in community planning; discharge planning and the development and implementation of social care plans and residential assessments.
- Maintained records, authorizations, clinical information into various medical management systems.
- Completed home visits on a weekly basis to assure clients' needs were being met according to policies.
- Participated in workshops, seminars and other programs to promote professional growth and development
Sponsor Reunification Specialist
BCFS/Compass Connections
09.2013 - 03.2014
- Responsible for reviewing, collecting and confirming data within and outside U.S. of persons looking to sponsor an Unaccompanied Minor.
- Responsible for data entry and maintaining case files, while completing all paperwork and service documentation in a timely manner.
- Communicated with prospective sponsors within timeframe to discuss reunification process.
- Complied with Endeavors and U.S. Government policies and procedures governing the program and ensure that the program is operating at maximum efficiency.
- Meet or exceeded program productivity expectations on a regular and sustained basis.
- With direct supervisor residing in Los Angeles, CA, independently coordinated referrals, service planning with minimal to no supervision.
- Collaborated with fellow Case Management Specialists to assure all contact information was up-to-date, as well as all information needed to maintain
Lead Family Case Specialist
Catholic Charities
07.2006 - 06.2013
- Supervised, mentored and trained Family Case Specialists.
- Developed community partnerships while coordinating referrals to support active families in program.
- Monitored completion of all program and federal requirements while meeting agency policies and procedures, while working closely with program manager and educational staff.
- Promoted a positive and efficient work atmosphere by establishing an organization that had a formal system of accountability and clear chain of command.
- Meets regularly with all department leadership and make rounds in different departments and throughout the community regularly.
- Maintained records in program case database, as well as training new staff with new record keeping technology.
- Tracked performances of assigned staff and maintained regular communication with weekly supervision meetings.
Lead Director
Kinesthetic School
05.2003 - 06.2006
- Improved school performance by implementing strategic plans and curriculum development initiatives.
- Oversaw day-to-day operations of school, including staff supervision, facilities management, and budget oversight, ensuring a seamless educational experience for students.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Managed budget allocations effectively, ensuring optimal utilization of resources for maximum impact on student success.
- Streamlined administrative processes for efficiency, reducing paperwork and improving staff productivity.
- Formulated and implemented school safety and security policies.
- Strengthened teacher-student relationships by promoting positive discipline strategies and open communication.
Education
Bachelor of Science - Human Development And Family Studies
Wayland Baptist University
Phoenix, AZ05.2011
Associate of Arts - Child Development
Pasadena City College
Pasadena, CA06.2002
No Degree - Business Administration And Management
UCLA
Los Angeles, United States06.2002
Certification - Early Childhood Special Education
Pasadena City College
Pasadena, CA05.2000
Skills
- Complex problem solving
- Interdepartmental Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Multitasking Abilities
- Time Management
- Self Motivation
- Task Prioritization
- Staff Development
- Sound decision-making
- Calm under pressure
- Staffing management ability
- Conflict resolution
- Cultural awareness and sensitivity
- Problem-Solving
- Staff Management
Additional Information
- Fully bilingual in Spanish: Read, write, speak.
Timeline
Associate Regional Director
BCFS/Compass Connections
03.2023 - Current
PRS Case Management and Home Study Specialist
BCFS/Compass Connections
08.2019 - 03.2023
Senior NR Case Manager
Habitat For Humanity
09.2018 - 08.2019
Case Management Coordinator
Mercy Care/Arizona Long Term Care System
06.2014 - 03.2017
Sponsor Reunification Specialist
BCFS/Compass Connections
09.2013 - 03.2014
Lead Family Case Specialist
Catholic Charities
07.2006 - 06.2013
Lead Director
Kinesthetic School
05.2003 - 06.2006
Bachelor of Science - Human Development And Family Studies
Wayland Baptist University
Associate of Arts - Child Development
Pasadena City College
No Degree - Business Administration And Management
UCLA
Certification - Early Childhood Special Education
Pasadena City College
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