April Martin
Client Service & Sales Support
Dallas,TX
Summary
Hardworking employee with experience in laboratory sales, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Fulfillment Associate
Amazon
Forney, TX
08.2021 - 01.2023
- Used equipment to complete jobs quickly and correctly.
- Checked equipment for defects before and after shift and submitted report indicating equipment condition.
- Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
Network Contracts Manager, Lab West Region
United Health Group, USA
Remote West Region, CA
01.2019 - 11.2019
- Collaborated with management teams to assess materials needs and look for improved options to better meet changing demands.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning UHC providers throughout the 13 state West Region. assessed lines of business for opportunities driving conversion strategies and Preferred Laboratory Network initiatives developed by the National Laboratory & Regional Team leads.
- Drove positive shift in savings by collaborating with all regions and transferring OON spend to in-network laboratory providers.
- Team collaboration remediating outpatient hospital services for non-hospital patients by working in tandem with WR Hospital Contracting Team as resource. Redirecting Outpatient Physicians offices to the network ensuring quality with Laboratory Partners as well as cost expectations were maintained.
LBM Pathology Medical Group, Sales & Practice Mgr.
LBM Pathology Medical Group
Long Beach, CA
02.2016 - 01.2018
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Assisted with development of regulatory compliance systems.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Explained policies, procedures and services to patients.
- Developed appropriate quotes based on risk information.
- Maintained records management system to process personnel information and produce reports.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
Physician Account Manager/PM Establish OutReachLab
LBM Pathology Medical Group
Long Beach, CA
07.2015 - 02.2016
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Trained, assisted and supervised 40 FTE's-member team, resulting in improved efficiency.
- Trained, mentored and motivated employees to maximize team productivity.
- Built strong operational teams to meet process and production demands.
- Oversaw implementation of procedures, goals and objectives within operations.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Reduced process lags and trained team members on best practices and protocols.
- Evaluated and reported on department metrics to upper management.
- Developed action plans based on analysis findings and implemented solutions.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
Operations Supervisor, PreAnalytical Dept's.
LBMMC/MHS Pathology Department
Long Beach, CA
01.2000 - 06.2015
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed & Collaborated in 400+ Pathology Wide Customer Service Training Program.
- Built strong operational teams to meet process and production demands. Collaborated on various process improvement teams.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Reduced process lags and trained team members on best practices and protocols.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Lab Tech Until Graduation to LVN,
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
01.1997 - 11.1998
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Observed strict confidentiality and safeguarded all patient-related information.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Monitored infection control procedures to verify facility-wide health and safety.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Worked with registered nurses to deliver comprehensive, high-quality care to [Type] patients.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Answered patient and family questions to educate on optimal treatment procedures.
Education
Some College (No Degree) - AA Business
University of Phoenix
Tempe, AZ11.2024
Vocational Nursing, LVN Certification - Nursing, LVN IP License
Concorde Career Institute
Anaheim, CA01.1997
Some College (No Degree) - Pre- Req's RN AA Program
Cypress College
Cypress, CA01.1997
Certification Program, - PM Cert, Incomplete Hired At UHC
Project Manager Certification
University Of California, IrvineSkills
- Customer Service & Sales
- Teamwork and Collaboration
- Safety Regulations Adherence
- Schedule Coordination
- Issue Resolution
- Excellent Communication
- Flexible Schedule
- Punctual and Reliable
- Friendly and Courteous
- Relationship Building
- Staff Scheduling
- Willing to Learn
- Team Training
- Customer Relations
Certification
- [Advanced Cardiac Life Support], ACLS - [1998-2000]
- Certified [LEAN Management, MHS, 2013
- Customer Service Ambassador for LBMMC
- EPIC PCR Superuser, MHS - [2014-2016 Acute Care EPIC & PCR Implementation for Out Reach Lab]
- Participated and Collaborated with EPIC Training & Implementation Teams
Affiliations
- Publications:
Journal Of Pediatric Infectious Disease Society Advance Access (March 19, 2015)
Obstetrics & Gynecology (June 2005 )Key Lab Participant NIH Study Lead by Peter Ambrose, PharmD University of SF, Excretion of Metformin into Breast Milk and the Effect on Nursing Infants to Transplant Patients
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fulfillment Associate
Amazon
08.2021 - 01.2023
Network Contracts Manager, Lab West Region
United Health Group, USA
01.2019 - 11.2019
LBM Pathology Medical Group, Sales & Practice Mgr.
LBM Pathology Medical Group
02.2016 - 01.2018
Physician Account Manager/PM Establish OutReachLab
LBM Pathology Medical Group
07.2015 - 02.2016
Operations Supervisor, PreAnalytical Dept's.
LBMMC/MHS Pathology Department
01.2000 - 06.2015
Lab Tech Until Graduation to LVN,
Hoag Memorial Hospital Presbyterian
01.1997 - 11.1998
Some College (No Degree) - AA Business
University of Phoenix
Vocational Nursing, LVN Certification - Nursing, LVN IP License
Concorde Career Institute
Some College (No Degree) - Pre- Req's RN AA Program
Cypress College
Certification Program, - PM Cert, Incomplete Hired At UHC
Project Manager Certification