April Martin
Lavon,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Office Manager
DAC Tax
04.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative (Part-time)
Lil Eddy's Personal Care Services
07.2010 - Current
- Responsible for signing new patient front office work
- Receiving an coordinate incoming calls
- New employee training.
Customer Service / Mailroom
Healthcare Support
03.2020 - 01.2021
- Answer incoming calls related to patient accounting questions
- Responsible for Regional Business office accounts
- Outbound followup calls in a professional service oriented manner
- Ascertain the reason for the call and assists the caller with questions and concerns
- Assist with inbound faxes to identify and take action on account to facilitate faxed request
- Facilitate resolution by referring the matter to the issue content expert.
Collection Agent
iQor
07.2017 - 05.2019
- Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent
- Outbound and Inbound collection and customer service calls
- Provide delinquency 'work out' plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible
- Effectively communicate with customers and management on a daily basis
- Analyze and solve problems on a daily basis
- Thoroughly work a minimum of 10 to 15 accounts per hour
- Payment posting
- Writes, tests, and maintains the company's customer service policies and procedures document, utilizing approved technology tools such as Infomap and UPK
- Provides assistance and support regarding the company's customer service policies and procedures
- Reviews the quality of customer service transactions (Field Activities, Customer Correspondence, etc.) and other customer service performance metrics (such as GO 103a and Customer Satisfaction Survey responses) in order to identify gaps in performance quality
- Works directly with customer service, field operations, billing, and other support employees to assess their needs relative to current and future CC&B system functions, to better understand changes in policies, procedures, regulations, business initiatives and technologies, and to identify situations requiring training.
Customer Support
Vape Wild
03.2017 - 07.2017
- Customer service representative responsible for online orders, responding to emails and making sure the customer's product is received in a timely manner
- Take inbound calls for order placement
- Up sell and cross sell additional items
- Answer inquiries while maintaining and updating the customer database
- Maintain a sense of urgency in responding to the customer needs
- Be creative and go above and beyond when assisting our customers
- Accurate and efficient order entry and maintenance of customer files
- Ask probing questions and overcome objections.
Customer Support
Amerisource
10.2015 - 03.2016
- Site coordinator responsible for verifying and communicating to patients’ providers, sites and pharmacy benefit managers
- Responsible for the appeal process for patients who were denied
- Responsible for making sure that patient prescriptions are submitted to the correct pharmacy for filling.
Call Center Customer Service
Securus
04.2013 - 01.2015
- Answered incoming calls for a correctional billing service
- Setup new accounts, billing, troubleshooting, payments, etc.
Hair Lice Tech
Hair Fairies
05.2013 - 11.2014
- Provided the best in head lice removal methods and products worldwide
- Educate all families and staff on head lice
- Provided myths and facts on head lice, and how to identify and how to treat the infestation
- Participated in out of office work including School Checks and prevention.
Call Center Rep
Stream International
10.2006 - 03.2009
- Overlooking and processing new accounts and account activations
- Troubleshooting technical calls
- Handle questions that focus on all aspects of company products and services.
Call Center Rep
NJ's Home Health
10.1999 - 10.2006
- Receive and coordinate all incoming calls for appropriate services
- Verify eligibility as appropriate, explain insurance benefits, effectively handle a variety of customer or provider requests/needs, and actively participate in the NJH high performance work team in order to deliver exceptional customer service to our customers.
Education
Medical Assistance -
PCI Health Training Center - Richardson
Richardson, TX09.2009
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Administrative Support
- Payroll Processing
- Scheduling and calendar management
- Bookkeeping
- Document Management
Timeline
Office Manager
DAC Tax
04.2020 - Current
Customer Service / Mailroom
Healthcare Support
03.2020 - 01.2021
Collection Agent
iQor
07.2017 - 05.2019
Customer Support
Vape Wild
03.2017 - 07.2017
Customer Support
Amerisource
10.2015 - 03.2016
Hair Lice Tech
Hair Fairies
05.2013 - 11.2014
Call Center Customer Service
Securus
04.2013 - 01.2015
Administrative (Part-time)
Lil Eddy's Personal Care Services
07.2010 - Current
Call Center Rep
Stream International
10.2006 - 03.2009
Call Center Rep
NJ's Home Health
10.1999 - 10.2006
Medical Assistance -
PCI Health Training Center - Richardson