April Martin
Kemp,TX
Summary
Organized and reliable administrative professional with a strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
20
20
years of professional experience
Work History
Office Manager
Unlocking The Spectrum
03.2023 - Current
- Scheduling RBT Therapist with their daily clients
- Monitored the BCBA and RBT clinical hours weekly
- Inventory
- Maintaining patient-client confidentiality by screening all visitors upon arrival
- EMR
- Disciplinary Actions with team members
- Managing building maintenance/projects
- Payroll entry/approval
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Senior Patient Care Coordinator/ Office Manager
New Century Hospice
09.2017 - 03.2023
- Monitored care delivery by completing patient rounds and maintaining case management files
- Participated in meetings and coordinated patient care requirements with other care providers
- Coordinated expediting and scheduling of tests, procedures, and consultations with other departments
- Resolved issues that could affect care progression by ensuring the flow of information and solving problems
- Respected the rights of patients and maintained confidentiality
- Reduced staff vacancy rates significantly by communicating expectations and exercising flexibility in managing staff
- Scheduling
- Intake
- Hiring Interviews/ orientation
- Ordering supplies, DME
- QAPI
- Electronic Medical Filing
- Medicare, Medicaid, Commercial Insurance
- ICD 10 Coding
CNA/Medical Records/Patient Care Coordinator
Family First Hospice
03.2012 - 09.2017
- Cared for those at the end of life assisting with ADL's
- Scheduling
- Electronic Medical Filing
- Preparing agendas for IDG
- Assisted with QAPI
QSR Manager
Travel Centers of America
06.2004 - 04.2012
- P&L
- Hiring/Firing
- Inventory
- Ordering
- Scheduling
- Safety Care Coordinator
Education
Associate of Science -
Bryant & Stratton College
Buffalo, NY10.2024
Applied Associate of Science - Medical Administrative Assistant
Bryant & Stratton College
Buffalo, NY03.2023
CNA Certified -
Centric Nursing Institute
Garland, TX03.2012
Skills
- Regulatory compliance
- Patient documentation
- Patient Education
- Healthcare system navigation
- Train employees
- Non-clinical care oversight
- Business operation management
- Budget planning
- Recruit well-qualified staff
- Quality control
- Organization
- Coordination of staff Onboarding
- Mail handling
- Scheduling
- Training and coaching
- Meeting planning
- Employee Training
- Performance reviewing
- Schedule oversight
- Problem-solving abilities
- Payroll
- EMR
- HIPAA Compliance
- Clear oral/written communication
- Scheduling and calendar management
- Multitasking Abilities
- Reliability
- Team building
- Conflict Resolution
- Professionalism
- Crisis Management
References
Will provide references upon request
Timeline
Office Manager
Unlocking The Spectrum
03.2023 - Current
Senior Patient Care Coordinator/ Office Manager
New Century Hospice
09.2017 - 03.2023
CNA/Medical Records/Patient Care Coordinator
Family First Hospice
03.2012 - 09.2017
QSR Manager
Travel Centers of America
06.2004 - 04.2012
Applied Associate of Science - Medical Administrative Assistant
Bryant & Stratton College
CNA Certified -
Centric Nursing Institute
Associate of Science -
Bryant & Stratton College
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