April Martin
Summary
Dynamic pharmacy professional with 25 years of experience in medication management and patient interaction, excelling in communication with team members at all levels. Expertise includes maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations to ensure optimal patient care and workflow efficiency. Recognized for reliability and adaptability in fast-paced environments while fostering collaboration with healthcare teams to achieve exceptional outcomes. Highly organized and detail-oriented with a strong focus on compliance with regulatory standards and effective handling of prior authorization claims to enhance patient understanding and care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Pharmscript of Texas
02.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Pharmacy Technician
Walgreens
08.2023 - 12.2023
- Data entry, maintain inventory, phone calls, insurance problems, customer service, register, dispensing medication
Certified Pharmacy Technician
Brookshire Grocery Company
11.2001 - 08.2023
Certified Pharmacy Technician
Albertsons
03.1999 - 11.2001
Education
John Tyler High School
Tyler, TX06.1997
surgical technology
Tyler Junior College
Tyler, TXSkills
- Inventory control, Communication skills, Computer skills, Pharmacy technician experience, Customer service, Phone etiquette, English
- Data entry
- Insurance billing
- Customer service
- Problem-solving skills
- Attention to detail
- HIPAA regulations
- Team collaboration
- Workflow optimization
- Filling prescriptions
- Prescription interpretation
- Pharmacist support
- Insurance verification
- New hire onboarding
- Multitasking and organization
- Empathy and patience
- Billing and coding
- Pharmacy operations
- Drug inventory management
- Billing support
- Insurance processing
Certification
- CPhT - Certified Pharmacy Technician
- PTCB Certification
- CPR Certification
- BLS Certification
Languages
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Pharmscript of Texas
02.2024 - Current
Certified Pharmacy Technician
Walgreens
08.2023 - 12.2023
Certified Pharmacy Technician
Brookshire Grocery Company
11.2001 - 08.2023
Certified Pharmacy Technician
Albertsons
03.1999 - 11.2001
surgical technology
Tyler Junior College
John Tyler High School
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