April Martinez
San Bernardino,CA
Summary
Have a passion for customer service, friendly service, Dynamic and results-oriented professional with extensive experience in management and customer service, notably at Juarez Bakery. Excelled in improving operational efficiency and customer satisfaction through effective problem-solving, team collaboration, and conflict resolution. Skilled in data entry and maintaining professional relationships, consistently exceeding performance goals. Demonstrates exceptional adaptability and a strong work ethic, driving business success and team development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Juarez Bakery
Manager
07.2023 - Current
- Verified documentation and freight condition according to quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Panera Bread
Team Leader
10.2021 - 07.2024
- Developed and maintained courteous and effective working relationships.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Primerica
SalesStaff
06.2022 - 01.2024
- I was/am a licensed representative, helped families with they’re financial needs by educating them in financial concepts and finding them financial solutions
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Education
Eisenhower High School
Rialto, CA08.2022
Skills
- Stress tolerance and resilience
- Basic Computer Literacy
- Problem-solving capabilities
- Time management proficiency
- Positive Attitude
- Teamwork and Communication
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Problem-Solving
- Following Instructions
- Punctual and Reliable
- Multitasking
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Appointment Scheduling
- Documentation
- Administrative Support
Certification
- Licensed Insurance Agent/Broker - State Department of Insurance.
Languages
Spanish
Native or Bilingual
Timeline
Juarez Bakery
Manager
07.2023 - Current
Primerica
SalesStaff
06.2022 - 01.2024
Panera Bread
Team Leader
10.2021 - 07.2024
Eisenhower High School