Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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April Matkin

Glendive,MT

Summary

Results-driven professional with extensive experience at Franz Bakery Outlet, specializing in strategic visual merchandising and exceptional customer service. Known for enhancing store aesthetics through efficient restocking practices and strong relationship-building skills, significantly boosting customer satisfaction. As Home Shopping Manager at Albertsons, demonstrated effective leadership by driving team performance and maintaining high service standards.

Overview

1
1
year of professional experience

Work History

Merchandiser

Franz Bakery Outlet
Glendive, MT
09.2024 - 01.2025
  • Built product displays and placed appropriate signage for merchandise.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Assisted customers with locating desired items within store locations.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Maintained a clean and organized work environment at all times.

Home Shopping Manager

Albertsons
Glendive, MT
09.2023 - 01.2025
  • Executed comprehensive opening, closing, and shift change procedures daily to ensure operational standards.
  • Hired skilled candidates for available positions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Welcomed customers, offering assistance to help find store items.
  • Recommended, selected, located, and obtained products to meet customer needs.

Education

GED -

Dawson Community College
Glendive, MT
02-2023

Some College (No Degree) -

Dickinson State University
Dickinson, ND

Skills

  • Restocking Efficiency
  • Customer Service in Retail
  • Strategic Visual Display
  • Price Adjustment Oversight
  • Active listener
  • Stock rotation
  • Friendly and outgoing
  • Reliable and punctual
  • Conflict resolution
  • Time management
  • Decision-making
  • Schedule preparation
  • Verbal and written communication
  • Relationship building
  • Cross-functional teamwork

Affiliations

  • Full time student
  • Animal rearing
  • Childcare

References

References available upon request.

Timeline

Merchandiser

Franz Bakery Outlet
09.2024 - 01.2025

Home Shopping Manager

Albertsons
09.2023 - 01.2025

GED -

Dawson Community College

Some College (No Degree) -

Dickinson State University

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April Matkin