April McAdory

• Coordinates and communicates all form changes across all thirteen Business Units via Monthly Stakeholder Forum meetings.
• Oversees implementation of policy form changes (currently over 4,600) into appropriate company raters (25) and systems (16).
• Collaborates with IT and Business Analyst to address issues that arise during form implementation.
• Product Owner for Product Management Workflow application. Developed user stories, specifications and product features into detailed descriptions to meet minimum viable product delivery as well as maintain backlog for future enhancements.
• Product Owner for internal Paper application; proprietary form repository. Work with developers during beta testing, rollout and future iterations.
• Utilizes Microsoft Team to create and maintain product form libraries for internal use in policy issuance for all forms which includes AAIS, ISO, NCCI as well as Proprietary forms.
• Coordinated state assessment needs related to surcharges; acting as liaison between actuary, product management and compliance.
• Conduct operations for change management for product and process related projects. Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Optimized staff performance by designing comprehensive training for both our workflow and form repository systems.

Promoted to a process management role along with a team of select high performers in order to improve go-to-market strategy.

• Worked with stakeholders to understand scope and changes needed to achieve project viability; collaborated with Product Manager, Quality Assurance, Department Of Insurance, and Executive teams.
• Conducted kick-off meetings before rate-revision projects in order to gather requirements and prioritize (primary deliverables, dates, impacts, indications, R12 data, rates to take by channel/coverage, compliance rules/regulations).
• Completed SERFF filings, programming and delivery of rate and rule changes to market. Develop statistical and other materials/exhibits required in rate and rule revisions (implemented 40 rate revisions in 24 states).
• Reviewed, researched and monitored PCIAA regulations; adhering to form requirements
• Quality assurance testing– resolved any missing requirements, beta testing, end- user testing, test software to make sure it can handle required tasks in real- world scenarios.
• Created 46 state filings database i to store state specific guidelines to complete filings: PCI filing rules, average time for approval, revision tracking, key contacts, rating restrictions and exhibit templates, acted as project manager and developer for this project.

State Management

• Assisted in forecasting demand trends using historical data analysis and market insights for four assigned states: Alabama, Arkansas, Mississippi and Rhode Island.
• Analyzed and evaluated overall profitability and performance based on written premium, loss ratio and controllable expenses.
• Developed comprehensive go-to-market strategies, leading to increased sales and market share. Year end total sales were 8.9% above plan.
• Amended rate revisions, rules, forms and underwriting process changes as required to maintain state profitability and volume levels
• Reviewed monthly forecast plan versus actual plan (year-end state of AL, exceeded written premium by 42.8% and exceeded sales by 15.7%. Overall managed states written premium was 29.6% above plan.
• Enhanced product performance by conducting thorough market research and competitor analysis. In AR, managed to maintain loss ratio 4.6 points below company's plan of 65%.

• Handled Property and Casualty commercial construction accounts. Rated policies and checked previously rated policies for proper rating to exceeded quality goal of 90% (maintained 97% metric results).
• Evaluated loss potential due to catastrophe, severity, and/or frequency.
• Calculated premiums for policies, selected appropriate declarations, coverage forms, and endorsements to complete casualty policy for both large and midsize accounts.
• Assisted in coaching, developing and training new team members.
• Researched and resolved complex team processing issues.

• Carried and managed consistently heavy workload through exemplary organizational, time management and collaboration talents. Communicated with policyholders, witnesses, and claimants in order to gather claim information.
• Improved claim settlement rates by efficiently managing and resolving auto claims.
• Maintained high level of claim processing accuracy by staying updated on company policies and state regulations, resulting in reduced number of errors. Exceeded quality best practices averaging 98.5% of expected 90%.

• Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
• Top producing underwriter in 2008 for Corporate Identity Protection accounts.
• Contributed over 2.3 million dollars in new business, regularly exceeding new business targets of 75,000.
• Maintained 91% of renewal book above 85% expected target while meeting company strategy.
• Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
• Strong familiarity with policy language, worked closely with legal department to tailor manuscript coverage.

Four promotions while at AIG.

• Professional Liability Underwriter, 11/2006 to 12/2009
• Management Liability Underwriting Analyst, 08/2005 to 11/2006
• Fiduciary Liability Underwriting Technician, 11/2003 to 07/2005
• Accident and Health Underwriting Clerk, 08/2002 to 11/2003