April McBroom
Alma,AR
Summary
I'm a mom to two beautiful boys. I'm a compassionate medical professional with 6+ years of experience and a track record of providing high-quality patient care in acute care settings. I am highly resourceful, enthusiastic and well organized medical receptionist/personal seeking to leverage excellent customer care and communication skills in a professional environment. I have excellent telephone manner and a warm personality combined with proficient knowledge of clerical duties. I'm eger to learn new things and am currently looking for a suitable medical position that acknowledges hard work and abilities of their staff, so I can work hard and possibly move up within the company.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
River Valley Primary Care Services
Mountainburg, AR
10.2021 - Current
- Knowledge of reception tasks, clinic policies/procedures, and paperwork
- Knowledge of how to use office equipment including telephones and computers
- Knowledge of customer service concepts and techniques
- Ability to communicate clearly in person and on the phone, establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to organize and prioritize tasks effectively
- Ability to handle protected heath information(PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996(HIPPA)
- Ability to read, understand and follow oral and written instructions. I can filed correctly by alphabetic or numeric systems
- Greet patients and visitors in polite, prompt, helpful manner and checks patients in upon arrival.
- Provides instructions on how patient should complete paperwork and assists patients as necessary.
- Inputs patient information correctly into the medical records.
- Assists patients on how to complete the Household Assistance application and Prescription Assistance application including what documentation is required.
- Responsible for verifying patients insurance eligibility.
- Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
- Properly checks-out patients uses the medical records to generate information necessary for billing.
- Maintains clean, orderly waiting area.
- Answers phones in pleasant manner and deal with customers needs expeditiously and uses the medical records system to properly document phone calls to clinical staff.
- Maintains patient confidentiality in complains with HIPAA regulations
- Supplements office staff as reception tasks permits by assisting with photocopying, computer input/typing, faxing, mail, scheduling laboratory as directed, and other office duties.
- Supports initiatives such as Patient Centered Medical Home(PCMH) and Meaningful Use(MU).
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Performed quality assurance checks on patient data entered into system.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Assembled registration paperwork and placed identification bands on patient.
- Reviewed medical documents for accuracy prior to submission for billing purposes.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Medical Receptionist
Pointer Trail Family Clinic
Van Bruen, AR
10.2018 - 09.2024
- Ordered and maintained supply inventory for medical office.
- Gathered, transcribed and typed medical information into charts.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Compiled physical and digital documents, charts and reports.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Completed relevant insurance and other claim forms.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Compiled and coded patient information or data in appropriate computer system.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Greeted and checked in patients, updating patient information in computer system.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Physical Therapy
ATU-Ozark
Ozark, ARSkills
- HIPAA Compliance
- Insurance Verification
- Healthcare Knowledge
- Patient Registration
- Appointment Scheduling
- Strong Organization
- Customer Service
- Problem-Solving
- Registration Management
- Insurance Company Knowledgeable
- Registration and Admissions
- Multitasking and Organization
- Medical Billing
- Eligibility Determination
- Relationship Building
- Fee Collection
- Phone and Email Etiquette
- Information Collection
- Payment Processing
- Call Screening
- Money Handling
- Medical Terminology
Timeline
Patient Access Coordinator
River Valley Primary Care Services
10.2021 - Current
Medical Receptionist
Pointer Trail Family Clinic
10.2018 - 09.2024
Physical Therapy
ATU-Ozark
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