April McCown
Akron,OH
Summary
Accomplished Cake Decorator at Market District Supermarket, adept in custom cake consultations and precise hand-eye coordination. Enhanced customer satisfaction and developed a loyal clientele through exceptional service and attention to detail. Proven ability in improving production workflows at Primal Life Organics, demonstrating critical thinking and team cooperation. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Production
Primal Life Organics
10.2023 - Current
- Provided feedback to production team regarding product quality.
- Improved production throughput by optimizing workflows and streamlining operations.
- Identified and fixed issues during phases of production.
- Read and stuck to detailed production schedules.
Cake Decorator
Market District Supermarket
07.2021 - 01.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Housekeeper/Office Assistant
Akron Canton Jellystone
10.2017 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Exceeded customer expectations with a positive attitude and willingness to help.
Education
Kenmore High School
Skills
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Attention to Detail
- Reliable and Responsible
- Team Cooperation
- Critical Thinking
- Customer Service
- Clear Communication
- Food handling safety
- Decision-Making
Timeline
Production
Primal Life Organics
10.2023 - Current
Cake Decorator
Market District Supermarket
07.2021 - 01.2023
Housekeeper/Office Assistant
Akron Canton Jellystone
10.2017 - 10.2019
Kenmore High School
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