April McCoy
Williamstown,KY
Summary
Multifamily operations leader with 10+ years of property management and real estate experience across stabilized communities, complex portfolio turnarounds, Class A lease-ups, and new development. Proven experience leading Property Managers and onsite teams, driving portfolio performance, improving occupancy and operations, developing talent, and establishing accountability across multiple assets. Strong background in budgeting, KPIs, compliance, resident relations, maintenance oversight, vendor management, and strategic problem-solving. Recognized for taking ownership, following through, developing high-performing teams, and navigating complex operational challenges with professionalism and sound judgment.
Overview
13
13
years of professional experience
Work History
Area Manager
Uptown Rental Properties
Cincinnati, Ohio
06.2025 - Current
- Oversaw operations and performance across a diverse multifamily portfolio, including a stabilized 156-unit Class A community, 304-unit historic Downtown Cincinnati portfolio, and new 205-unit Class A development.
- Assumed leadership of the 304-unit downtown portfolio during a period of low occupancy, weaker leasing performance, significant maintenance backlog, and staffing gaps, restoring leasing and occupancy to stabilized levels within six months.
- Led resolution of deferred maintenance and operational issues through prioritization, inspections, vendor coordination, staffing, follow-through, and accountability.
- Recruited, hired, trained, and led full onsite teams across property management, leasing, maintenance, and porter operations.
- Trained and developed the Assistant Property Manager of a stabilized 156-unit Class A community, successfully preparing her for promotion to Property Manager within six months.
- Continued to manage and coach the newly promoted Property Manager while maintaining accountability for property performance, staffing, leasing, resident relations, financial results, and operations.
- Led pre-opening and direct lease-up management of a newly constructed 205-unit Class A community, including staffing, training, operational setup, leasing strategy, vendor coordination, policies, procedures, and opening preparation.
- Balanced direct management of the 205-unit Class A lease-up with multi-site leadership and performance oversight of another Property Manager and stabilized community.
- Developed annual operating budgets and monitored occupancy, leasing, expenses, financial performance, KPIs, maintenance operations, compliance, and property standards across assigned communities.
- Conducted market and competitor analysis to evaluate rental rates, identify revenue opportunities, and guide leasing and marketing strategies.
- Managed resident escalations and complex operational issues while partnering with senior leadership, vendors, and internal departments to drive resolution, improve processes, and ensure appropriate communication and follow-through.
Property Manager
Uptown Rental Properties
Cincinnati, Ohio
01.2024 - 06.2025
- Solely managed the lease-up and daily operations of a newly constructed 156-unit Class A community, successfully stabilizing the asset within six months of opening.
- Recruited, hired, trained, and led the full onsite team across leasing, assistant management, maintenance, and porter operations.
- Directed leasing strategy, including pricing, concessions, prospect follow-up, application management, and occupancy growth.
- Managed resident relations, renewals, transfers, delinquency, lease enforcement, escalations, and retention efforts.
- Oversaw property financial performance through rent collection, expense management, invoice approval, purchasing, budget review, and variance monitoring.
- Coordinated vendors, inspections, maintenance, warranty items, and construction-related issues throughout lease-up.
- Established property procedures, resident communication standards, amenity operations, and day-to-day workflows for the newly opened community.
- Reported to leadership on leasing performance, occupancy, traffic, market conditions, operational challenges, and property needs.
- Maintained compliance with Fair Housing, company policies, lease requirements, and property standards.
Director of Operations
Thorne Transport, LLC
Mount Sterling, KY
01.2022 - Current
- Oversaw daily transportation operations, including driver scheduling, route assignments, delays, cancellations, and safety compliance.
- Managed and processed payroll for 1099 Independent Contractor/Owner Operator commercial drivers.
- Maintained employee, driver, and payroll records while ensuring accuracy and compliance.
- Managed invoicing, accounts receivable, payment tracking, and reconciliation of delivery documentation.
- Maintained general ledger accounts, completed monthly bank reconciliations, and supported annual tax preparation.
- Resolved customer service issues, operational discrepancies, and high-volume administrative needs while maintaining accurate records and documentation.
Licensed Realtor
Exp Realty
Lexington, KY
03.2021 - 01.2023
- Managed sales pipeline by actively following up with prospects and hot leads
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Advised prospective clients on current market activities and optimal buying or selling choices
- Maintained high referral rates and exceptional feedback from previous clients
- Managed real estate transactions from initiation to closing.
Residential and Commercial Property Manager
Ackermann Group
Cincinnati, OH
02.2020 - 12.2020
- Managed the three-phase lease-up of a luxury residential community along with nearby commercial and retail space.
- Served as liaison between ownership, construction, and property operations during final build-out and opening phases.
- Directed daily residential and commercial property operations, including leasing, resident relations, tenant needs, and maintenance oversight.
- Developed leasing, pricing, and marketing strategies to drive occupancy while maintaining a 40% closing ratio.
- Recruited, trained, and led leasing and maintenance teams to support property performance and service standards.
- Managed vendors, contracts, bids, and property-related projects and repairs.
- Monitored market conditions, competitor pricing, and amenities to maintain competitive positioning.
- Prepared operational and leasing reports for ownership and management, highlighting performance, trends, and property needs.
Sales Counselor
Fischer Homes Northern Kentucky
Erlanger, KY
01.2019 - 02.2020
- Facilitated new construction home sales from initial prospecting through contract.
- Guided buyers through floor plans, home sites, and available options to identify the best fit for their needs.
- Built strong relationships with customers, real estate agents, and internal teams to support a smooth buying experience.
- Generated new business through daily prospecting, realtor outreach, and relationship development.
- Utilized interactive sales tools and market knowledge to present available communities and products effectively.
- Consistently worked toward and achieved individual, divisional, and company sales goals.
Corporate Administrator/Executive Administrative Assistant
Ackermann Group
Cincinnati, OH
01.2017 - 01.2019
- Managed corporate office operations, procedures, budgets, vendor needs, and administrative workflows.
- Supported executive leadership through communication management, scheduling, travel coordination, document preparation, and confidential matters.
- Coordinated corporate events, employee engagement initiatives, and company-wide administrative projects.
- Provided IT and systems support for corporate and satellite teams, including new user setup, Outlook/Exchange, VOIP, and technology coordination.
- Partnered directly with the CEO to develop and implement residential marketing strategies, procedures, ILS management, branded materials, and property-specific marketing plans.
- Managed invoice approvals, accounts receivable support, escalated resident inquiries, and general corporate communications.
- Supported Human Resources and helped enforce company policies, administrative procedures, and workplace standards.
- Promoted company culture, professionalism, and brand consistency across corporate and onsite teams.
Assistant Property Manager
Ackermann Group
Florence, KY
06.2016 - 02.2017
- Supported daily operations of a 301-unit multifamily community, including leasing, resident relations, financial administration, and onsite team support.
- Managed rent collection, receivables, delinquency follow-up, and resident account posting while maintaining low outstanding balances.
- Assisted with accounts payable, invoice processing, purchase orders, and vendor communication.
- Mentored and trained new leasing consultants and supported leasing performance across the community.
- Planned and executed onsite marketing and advertising initiatives to generate traffic and support occupancy goals.
- Handled resident financial inquiries, complaints, and escalated service concerns.
- Supported enforcement of onsite policies, administrative procedures, and workplace standards.
Leasing Agent
Ackermann Group
Florence, KY
12.2014 - 06.2016
- Directed leasing activity for a 300+ unit multifamily community, including tours, prospect follow-up, applications, and lease execution.
- Maintained 95%+ occupancy through consistent prospect engagement, follow-up, and resident retention efforts.
- Met weekly and monthly leasing goals while supporting overall property performance.
- Managed prospect communication across phone, email, and in-person tours and maintained accurate follow-up activity.
- Processed applications, credit and background screenings, and confidential applicant documentation.
- Supported rent collection, resident account posting, resident inquiries, and day-to-day administrative needs.
- Planned and executed onsite marketing and advertising efforts to generate traffic and support leasing goals.
- Conducted daily unit walks to ensure available apartments were clean, presentable, and tour-ready.
- Utilized Yardi Voyager for leasing, resident records, and property management functions.
Car-Rental Sales Agent
Dollar-Thrifty Automotive Group
Hebron, KY
01.2014 - 11.2014
- Managed daily opening and closing operations for a high-volume car rental location.
- Consistently met or exceeded daily sales goals and supported team performance through goal setting and coaching.
- Managed vehicle rental and return operations, including fleet availability, quality control, and inventory coordination.
- Delivered strong customer service while resolving rental issues and maintaining a positive customer experience.
- Handled cash transactions, front-desk responsibilities, and general office administration.
Customer Service Representative
Citibank, Sears Credit Services
Florence, KY
08.2013 - 01.2014
- Managed high-volume customer calls regarding credit card billing, statements, account limits, and service concerns.
- Resolved customer issues efficiently while following established escalation procedures and company policies.
- Served as a customer advocate focused on problem resolution, retention, and overall satisfaction.
- Maintained professionalism when communicating with customers and internal teams.
- Protected confidential customer and financial information in accordance with privacy and security standards.
Education
High School Diploma -
Larry A. Ryle High School
05-2013
Real Estate -
Hondros College
11-2020
Skills
- Multi-Site & Portfolio Operations
- Property Manager Leadership & Development
- Team Coaching & Performance Management
- Asset Stabilization & Operational Turnarounds
- Class A Lease-Up & New Development
- Budget Development & Financial Performance
- KPI & Portfolio Performance Management
- Leasing Strategy & Occupancy Growth
- Resident Experience & Conflict Resolution
- Operational Improvement & Best Practices
- Maintenance & Vendor Oversight
- Property Inspections & Proactive Issue Resolution
- Fair Housing, Lease & Regulatory Compliance
- Executive & Stakeholder Communication
- Market Analysis & Revenue Strategy
- Recruiting, Hiring & Team Development
Timeline
Area Manager
Uptown Rental Properties
06.2025 - Current
Property Manager
Uptown Rental Properties
01.2024 - 06.2025
Director of Operations
Thorne Transport, LLC
01.2022 - Current
Licensed Realtor
Exp Realty
03.2021 - 01.2023
Residential and Commercial Property Manager
Ackermann Group
02.2020 - 12.2020
Sales Counselor
Fischer Homes Northern Kentucky
01.2019 - 02.2020
Corporate Administrator/Executive Administrative Assistant
Ackermann Group
01.2017 - 01.2019
Assistant Property Manager
Ackermann Group
06.2016 - 02.2017
Leasing Agent
Ackermann Group
12.2014 - 06.2016
Car-Rental Sales Agent
Dollar-Thrifty Automotive Group
01.2014 - 11.2014
Customer Service Representative
Citibank, Sears Credit Services
08.2013 - 01.2014
Real Estate -
Hondros College
High School Diploma -
Larry A. Ryle High School