Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

APRIL MCDANIEL

Charlotte,NC

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeper Assistant Manager

Interstate Cleaning Corporation
Charlotte, USA
09.2021 - Current
  • Trained 10 staff members by physically demonstrating complex tasks.
  • Resolved problems, improved operations, and provided exceptional service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Worked with customers to understand needs and provide excellent service.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Implemented systems for tracking employee attendance, performance reviews and payroll processing.
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Assigned tasks and delegated responsibilities among team members.
  • Mentored new employees on safety protocols, processes and procedures.
  • Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
  • Managed site personnel, assigning tasks based on skill levels and project requirements.
  • Monitored inventory levels of construction materials, ensuring timely reordering and delivery.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted quality control inspections to uphold high standards of workmanship.
  • Complied with operational standards and OSHA regulations.
  • Prepared budgets and monitored expenses to stay within allocated limits.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Reviewed project plans regularly to ensure deadlines are met on time.

Supervisor

Interstate Cleaning Corporation
Charlotte, USA
02.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Cleaning/Sub-Contractor

Vamp Janitorial Service
Charlotte, USA
09.2019 - Current
  • Performed daily facility checklists to clean floors, wipe down glass entryways, and collect trash.
  • Worked closely with the general contractor on the completion of punch list tasks.
  • Delivered a high level of service to all customers and effectively resolve issues.
  • Conducted site inspections to verify quality control and customer satisfaction.

Site Supervisor

National Solution janitorial service
Charlotte N.c, NJ
09.2022 - 02.2025
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Ensured compliance with safety protocols, regulations and standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized events at the site such as conferences or workshops.
  • Implemented systems for tracking employee attendance, performance reviews and payroll processing.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Assigned work and monitored performance of project personnel.
  • Resolved conflicts between staff members in a timely manner.
  • Complied with operational standards and OSHA regulations.

Education

GED -

Grainger High School
Charlotte, NC
06.1989

Skills

  • Guest Service and Support
  • Electrical equipment
  • Customer Needs Assessment
  • Floor cleaning, polishing, and waxing
  • Inventory restocking
  • Maintaining Clean Work Areas
  • Room and Public Space Cleaning
  • Restroom Servicing
  • Conflict resolution
  • Inventory management
  • Staff supervision
  • Safety compliance
  • Customer service
  • Workforce planning
  • Team building
  • Problem solving
  • Communication skills
  • Disinfect equipment
  • Dusting
  • Customer inquiry and response
  • Decision-making
  • Commercial and residential cleaning
  • Supply restocking
  • Floor waxing
  • Cleaning and organizing
  • Housekeeping
  • Supply stocking
  • Cleaning methods
  • Verbal and written communication
  • Work planning and organization
  • Safe chemical handling
  • Product knowledge
  • Budget control
  • Problem-solving
  • Surface disinfection
  • Safety awareness

Accomplishments

Promoted a Site Manger at Charlotte Premium Outlet Mall on September 6th, receiving a $1 raise in recognition of outstanding performance. Successfully improved property standard and contribute to raising site evaluation score from secret shoppers.

Certification

Owner/Operation Cleaning Business. Registered and active LLC over 6year of commercial cleaning experience

Affiliations

Diverse experiences: leadership, volunteering entrepreneurship Personal growth: overcoming Challenge Life balance community involvement interests, adaptability

Timeline

Site Supervisor

National Solution janitorial service
09.2022 - 02.2025

Housekeeper Assistant Manager

Interstate Cleaning Corporation
09.2021 - Current

Supervisor

Interstate Cleaning Corporation
02.2020 - Current

Cleaning/Sub-Contractor

Vamp Janitorial Service
09.2019 - Current

GED -

Grainger High School

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APRIL MCDANIEL