April Mcdonald

Knightstown,IN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

DME Biller/Insurance Customer Service Representative

Hancock Regional Hospital

02.2022 - Current

Processed patient billing statements using electronic health record systems to ensure accurate claims submission.
Reviewed and corrected discrepancies in insurance claims to enhance payment accuracy and reduce denial rates.
Implemented streamlined workflows for billing procedures, improving overall efficiency in accounts receivable operations.
Kept all patient information secure and confidential.
Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
Responded to customer concerns and questions on daily basis.
Collaborated with customers to resolve disputes.
Used data entry skills to accurately document and input statements.
Handled account payments and provided information regarding outstanding balances.

Front Desk Receptionist

Henry County Orthopedics

01.2011 - 03.2022

Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Coordinated scheduling for appointments and meetings, optimizing staff availability and client satisfaction.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Maintained accurate records of guest interactions using electronic management systems.
Developed positive relationships with clients, enhancing overall experience and brand loyalty.
Monitored inventory levels of office supplies, ensuring timely replenishment for uninterrupted operations.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Scheduled, coordinated and confirmed appointments and meetings.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Developed strong working relationships with team members, fostering a positive work environment.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Education

High School Diploma -

Eastern Hancock

Charlottesville,IN

Skills

Billing
Data entry proficiency
Regulatory compliance
Invoice processing
Posting charges
Insurance billing procedures

Dispute resolution
Patient information management
Payment posting
Customer service
HIPAA compliance

Timeline

DME Biller/Insurance Customer Service Representative

Hancock Regional Hospital

02.2022 - Current

Front Desk Receptionist

Henry County Orthopedics

01.2011 - 03.2022

High School Diploma -

Eastern Hancock

April Mcdonald

Summary

Overview

Work History

DME Biller/Insurance Customer Service Representative

Front Desk Receptionist

Education

High School Diploma -

Skills

Timeline

DME Biller/Insurance Customer Service Representative

Front Desk Receptionist

High School Diploma -

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