Summary
Overview
Work History
Education
Skills
Timeline
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April Mcfann

Oak Hill,OH

Summary

Dynamic Patient Health Advocate at Somatus with a proven track record in healthcare navigation and customer support. Enhanced patient satisfaction through effective communication and problem-solving, reducing hospital readmissions by providing comprehensive follow-up care. Skilled in care coordination and committed to empowering patients with knowledge of their rights and treatment options.

Overview

4
4
years of professional experience

Work History

Patient Health Advocate

Somatus
11.2021 - Current
  • Collaborated with interdisciplinary teams to develop integrated approaches to patient care that optimized outcomes and streamlined processes.
  • Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
  • Conducted home visits to assess needs of families and offer services in collaboration with public health nurses and other service providers.
  • Provided compassionate support for patients navigating end-of-life decisions, ensuring their wishes were respected throughout the process.
  • Enhanced patient care quality by providing educational resources on disease prevention, treatment options, and wellness strategies.
  • Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
  • Reduced hospital readmission rates for clients by providing thorough follow-up care and connecting them with necessary outpatient services.
  • Guided families through the complex process of selecting appropriate long-term care facilities or home care services for aging loved ones.
  • Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.
  • Advocated for affordable prescription medication access, resulting in cost savings for clients without compromising treatment efficacy.
  • Assisted clients in understanding complex medical terminology and test results, enabling them to make informed decisions about their care.
  • Handled more than Number daily inbound calls from health plan customers.
  • Collaborated with local organizations to expand health services and resources.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.

Education

Oak Hill High School
Oak Hill Ohio
05.1994

Skills

  • Healthcare navigation
  • Customer assistance
  • HIPAA compliance
  • Customer support
  • Data entry
  • Care coordination
  • Inbound call management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Active listening
  • Verbal and written communication
  • CPR and first aid

Timeline

Patient Health Advocate

Somatus
11.2021 - Current

Oak Hill High School

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