April McFarling
Wilmington,NC
Summary
Managerial experience including hiring, supervision, and scheduling of employees, inventory control, labor percentage management, payroll preparation, and merchandise display. Operations experience including startup of two new restaurant establishments, retail processing, and customer service. Remodeled 47 stores, including 12 new sites, while working closely with contractors and inspectors. Goal-oriented, ambitious, and highly motivated achiever with excellent oral, written, and interpersonal communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
District Manager
Boddie-Noell Enterprises
06.2023 - Current
- Supervised 5 locations to enforce high-quality standards of operation
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Generated financial and operational reports to assist management with business strategy
- Held meetings with director to identify techniques to overcome sales obstacles
- Established team priorities, maintained schedules and monitored performance
- Defined clear targets and objectives and communicated to other team members
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
District Manager
LM Restaurant Group
08.2021 - 05.2023
- Manage 5 store units with 435 employees with budget that exceeds $22 million per year
- Manage full-service establishments with ABC certified servers and bartenders
- Evaluate line by line P&L budgets with goals for labor and flow through
- Top performing district manager, based on metrics
- Staffed management at 100%, and crew staffed at 95%.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Generated financial and operational reports to assist management with business strategy
- Held meetings with director to identify techniques to overcome sales obstacles
- Established team priorities, maintained schedules and monitored performance
District Manager
Delight Restaurant Group
07.2018 - 08.2021
- Managed 7 units with 279 employees and budget exceeding $11.5 million per year
- Performed daily functions including sales, labor, and human resource management, and maintained safety standards
- Reviewed profit and loss statements in monthly business reviews putting future focus plans in place
- Exceeded $2 million in two store units, $1.5 million in 4 store units, and all 8 units exceeded SMG company goals
- Oversaw Phase II training facility and two Phase One training facilities.
- Coordinated with other district managers to actualize performance improvement strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
District Manager
JRN Inc. KFC
07.2016 - 05.2018
- Operated 5 profitable store units while overseeing 153 employees with 3 store units in Top 10 for Manager Controllable Income for Region
- Maintained customer satisfaction, profit and loss statements, human resource issues, and safety standards
- Certified as KFC Corporate Trainer and Capstone graduate.
Operations Manager
Best Buy
04.2013 - 07.2016
- Oversaw operations of warehouse, delivery drivers, front lane cashiers, multi-channel phone sales customer service associates, and asset protection
- Supervised 3 floor supervisors
- Processed deliveries, transfers, shipments, and customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Identified and resolved unauthorized, unsafe, or ineffective practices
Field Support Supervisor
Wendy’s of Western Virginia
09.2010 - 04.2013
- Supported 13 units in POS systems, training classes, and orientation of all new hire managers
- Handled human resource issues in collaboration with company owner
- Proctored for State of Virginia Serv-Safe certifications.
- Provided technical support to stores, troubleshooting technical issues and providing solutions
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Completed bi-weekly payroll for 670 employees
District Manager
Wendy’s, Wilco Hess, Virginia
08.2009 - 09.2010
- Operated 6 units with 6 different licensed concepts (Bojangles, Subway, Dunkin’ Donuts, DQ, Wendy’s, and Hunt Bros
- Pizza
- Reviewed profit and loss statements, conducted audits, and led monthly meetings with each different concept
- Worked with convenience stores to keep units clean and point of purchase current.
District Manager and District Trainer
Wendy’s Catie Food Systems Inc
09.1998 - 08.2009
- Ensured all 14 units were staffed with managers and trained according to Wendy’s company guidelines
- Structured and developed curriculum to ensure Wendy’s standard of training were met
- Conducted training classes and certified staff in Serv-Safe.
Education
Some College (No Degree) - Education
Danville Community College
Danville, VASkills
- Scoring Standards
- Inventory Management Strategy
- Action Plans
- Quote and Proposal Management
- Sales Reporting
- Organizational Analysis
- Policy Enforcement
- Budgeting Skills
- Team Meetings
- Vendor Management
- P&L Responsibility
- Recruiting and Hiring
- Operations Management
- Conflict Management
Timeline
District Manager
Boddie-Noell Enterprises
06.2023 - Current
District Manager
LM Restaurant Group
08.2021 - 05.2023
District Manager
Delight Restaurant Group
07.2018 - 08.2021
District Manager
JRN Inc. KFC
07.2016 - 05.2018
Operations Manager
Best Buy
04.2013 - 07.2016
Field Support Supervisor
Wendy’s of Western Virginia
09.2010 - 04.2013
District Manager
Wendy’s, Wilco Hess, Virginia
08.2009 - 09.2010
District Manager and District Trainer
Wendy’s Catie Food Systems Inc
09.1998 - 08.2009
Some College (No Degree) - Education
Danville Community College
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