April McGee
Joshua ,TX
Summary
Dynamic leader with proven success at Taco Bell Restaurant, adept in inventory control and team management. Elevated customer satisfaction through strategic planning and relationship building. Excelled in staff training, enhancing store performance and efficiency. Achieved notable sales growth, demonstrating exceptional problem-solving and customer service skills.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Taco Bell Restaurant
03.2018 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma - General Studies
Crossroads Learning Center
Burleson, TX05.2000
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Employee coaching
- Strategic planning
- Relationship building and management
- Sales growth
- Staff scheduling
- Transaction processing
- Inventory counting
- Order management
- Shift scheduling
- Flexible schedule
- Scheduling coordination
- Records maintenance
- Assignment delegation
- Operations
- Performance evaluations
- Verbal and written communication
- New hire training
Timeline
Assistant Store Manager
Taco Bell Restaurant
03.2018 - Current
High School Diploma - General Studies
Crossroads Learning Center
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