April McGill
Ardmore
Summary
Dynamic leader with proven expertise in staff management and strategic planning honed at Buttercups. Excelled in fostering customer relationships and enhancing team performance, achieving significant company success. Skilled in customer service and decision-making, adept at transforming challenges into solutions and driving business growth.
Overview
11
11
years of professional experience
Work History
Manager
Buttercups
08.2022 - 12.2024
- Contact Information: Amanda Medina- 806-494-1314
- Managed a Private Home Health company and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Working as a manager for a private home health company, I created schedules for healthcare staff
- Managed patient intake processes
- Facilitated communication between families and caregivers.
- My role also involved monitoring patient progress, and addressing any concerns
- I fostered a supportive environment for both clients and caregivers.
- Overall I contributed to the overall success of the company
Shift Manager
Pizza Hut
02.2023 - 08.2023
- Contact Information: Marcy Myers- 806-994-5241
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Manager
Moms Place Cafe
02.2014 - 11.2020
- Contact Information: Lamar McBride- 806-477-0070
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Lockney High
Lockney, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Strategic planning
- Relationship building
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Marketing
Timeline
Shift Manager
Pizza Hut
02.2023 - 08.2023
Manager
Buttercups
08.2022 - 12.2024
Manager
Moms Place Cafe
02.2014 - 11.2020
Lockney High
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