April McGrath
Kingston
Summary
I excel in operational management and customer service. Expert in employee training and regulatory compliance, I enhanced operational efficiency and boosted customer satisfaction through strategic initiatives. Passionate about fostering a positive team environment while ensuring top-notch service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Savona's Trattoria
Kingston
10.2022 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Adhered to all health department regulations regarding food storage and preparation.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Personal Assistant
Nok Suntaranon
Philadelphia
06.2020 - 10.2022
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
Front of House Manager
Kalaya
Philadelphia
06.2019 - 10.2022
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Provided support to servers when needed during busy periods or peak hours.
- Assisted with training new staff members on proper customer service techniques.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
Bar Manager
Tonelli's Pizza Pub
Horsham
08.2015 - 06.2018
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Education
High School Diploma -
Quakertown Community Senior High
Quakertown, PA06-1999
Skills
- Operational management
- Financial management
- Inventory control
- Regulatory compliance
- Employee training
- Customer service
- Staff scheduling
Certification
- Serve Safe Certified
- RAMP Certified
Timeline
General Manager
Savona's Trattoria
10.2022 - Current
Personal Assistant
Nok Suntaranon
06.2020 - 10.2022
Front of House Manager
Kalaya
06.2019 - 10.2022
Bar Manager
Tonelli's Pizza Pub
08.2015 - 06.2018
High School Diploma -
Quakertown Community Senior High
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