April McGraw
Baltimore,MD
Summary
I am an organized and dedicated professional with experience managing high-pressure situations and optimizing operations. With a background as a Patient Access Manager, I improved registration processes and patient intake prioritization. I have a strong track record in fostering positive relationships with patients/clients and resolving conflicts. Proficient in Microsoft Office, CRM systems, and managing multiple priorities, I am eager to apply my skills to a Program Assistant position and contribute to operational efficiency and seamless program coordination.
Overview
18
18
years of professional experience
Work History
Transportation Coordinator
Helping Up Mission Center for Women and Children
Baltimore, MD
11.2024 - Current
- Transported clients to and from medical appointments, therapy sessions, and other essential appointments.
- Ensured the safe pickup and delivery of medications, maintaining accurate documentation of schedules and medication records.
- Maintained detailed and accurate records of client transportation and updates.
- Built rapport with clients by demonstrating empathy, professionalism, and excellent interpersonal skills.
- Adhered to confidentiality and organizational guidelines to ensure client trust and compliance with policies.
Volunteer
Helping Up Mission Center for Women and Children
Baltimore, MD
02.2023 - 11.2024
- Answered phones and handled intake calls, providing clients with information and assistance in a professional and compassionate manner.
- Assisted in cleaning and maintaining the building to ensure a safe and welcoming environment.
- Served meals to clients and supervised meal distribution, fostering a positive dining experience.
- Maintained kitchen cleanliness by washing dishes and keeping the space organized and sanitary.
Patient Access Manager
MedStar Franklin Square Medical Center Emergency Room
Baltimore, MD
02.2007 - 03.2021
- Supervised and managed registration and admissions processes, ensuring accuracy and efficiency in a fast-paced environment.
- Trained and evaluated front-line staff to maintain high levels of customer service and compliance with hospital policies.
- Verified insurance information, resolved billing and registration issues, and addressed patient inquiries with professionalism and empathy.
- Collaborated with medical teams to prioritize intake based on urgency, ensuring smooth workflow during peak times.
- Monitored departmental performance metrics and implemented improvements to enhance operations.
- Ensured compliance with regulatory standards and maintained confidentiality in high-pressure situations.
Education
Associate of Applied Science - Substance Abuse Counseling
Baltimore City Community College
Baltimore, MD05-2026
Peer Recovery Coach Certificate - Peer Recovery Coach
Recovery Coach Academy
11-2024
GED -
General Educational Development
01-2001
Skills
- Highly adept at working independently under pressure, with a strong ability to adhere to policies, procedures, and deadlines while maintaining accuracy
- Exceptional verbal and written communication skills, consistently delivering outstanding customer service and fostering positive client relationships
- Excellent time management and organizational skills, with a keen attention to detail to ensure tasks are completed efficiently and to the highest standard
- Proficient with various software tools, including Microsoft Office Suite, CRM systems, and industry-specific platforms, ensuring seamless operations and data management
- Strong multitasking abilities, effectively managing multiple priorities while maintaining focus on quality and accuracy
- Skilled in conflict resolution, maintaining a positive and professional atmosphere in challenging situations and ensuring productive outcomes
Timeline
Transportation Coordinator
Helping Up Mission Center for Women and Children
11.2024 - Current
Volunteer
Helping Up Mission Center for Women and Children
02.2023 - 11.2024
Patient Access Manager
MedStar Franklin Square Medical Center Emergency Room
02.2007 - 03.2021
Associate of Applied Science - Substance Abuse Counseling
Baltimore City Community College
Peer Recovery Coach Certificate - Peer Recovery Coach
Recovery Coach Academy
GED -
General Educational Development
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